Job Description
About the Role
The Senior Software Associate role is a critical position in our IT department, responsible for providing expert support and maintenance services for our ERP system products and solutions. The ideal candidate will have excellent communication and problem-solving skills, with a strong desire to learn and grow within the organisation.
Key Responsibilities
- Provide application support to users
- Answer, identify issues and provide suggestions and long-term solutions
- Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action
- Provide system knowledge and consultancy for divisional and cross-divisional projects
- Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types
- Review and recommend continuous improvement of the systems and support processes
- Document technical information and processes for existing and newly developed functionality
- Maintain data quality and integrity within the system
- Ensure all critical services/systems are monitored
Requirements
- Diploma / Certificate in Information Technology: System support or similar
- Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years
- Experience in database systems, reporting and query tools
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
Qualifications
- Formal education/certifications (none mentioned)
Salary & Benefits
- (Not mentioned in original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Nelson Mandela Bay
The IT and computing industry is a growing sector in Nelson Mandela Bay, with many companies seeking skilled professionals to fill various roles. Typically, job seekers in this field can expect a high demand for talent, particularly in areas such as software development, data analytics, and cybersecurity. Generally, these professionals are in high demand across various industries.
Salary expectations for IT and computing professionals in Nelson Mandela Bay are often on the higher side, but can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within a salary range of R400 000 to R600 000 per annum, while senior roles can command salaries ranging from R1 200 000 to R2 500 000 or more, per annum. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly depending on the specific employer and industry.
Common skills required for IT and computing roles in Nelson Mandela Bay include proficiency in programming languages such as Java, Python, and C++, as well as experience with database management systems like MySQL and MongoDB. Typically, strong analytical and problem-solving skills are also highly valued, as are excellent communication and teamwork abilities. Additionally, knowledge of cloud computing platforms like AWS and Azure is often desirable. In terms of industry sectors, common employers include the financial services sector, technology industry, manufacturing sector, and public sector organisations.
Career development opportunities for IT and computing professionals in Nelson Mandela Bay are numerous. Typically, career progression paths may involve moving from entry-level positions to senior roles within a company, or pursuing further education and training to specialise in a particular area. Many companies also offer opportunities for professional development through training programmes, mentorship schemes, and networking events.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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