Job Description
About the Role
Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent, providing 1st Line Support and monitoring alerts on identified systems.
Key Responsibilities
• 1st Line Support (Specific Desktop Support activities)
• Monitoring of Alerts on Identified Systems
• Log the Incident and assign to Incident Manager
• Identify P1, P2, P3 and P4 Calls
• Understand the Escalation Matrix for various Business Units
• Understand the Work Instructions for various Business Units as they will vary for ticket assignment
• Ensure that the End User always have a Ticket Reference Number for Queries
• Identify Reference numbers on Toolset and Advise the User
Requirements
• Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
• Microsoft Literate
• A+, N+ Qualification
• Desktop Support experience for 1st Line Support
• Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.
Salary & Benefits
Not specified
Personal Attributes
• Business written and verbal communication skills
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and Trustworthy
• Ability to work in a team and as an individual
• Ability to work under pressure and adhere to deadlines
• Customer Service Oriented
• Remain Calm under pressure and have patience
• Adapt to Change
• Heightened Listening Skills (Soft Skill)
• Empathy to End User Situation/Challenge
• Well Organised
• Troubleshooting Skills
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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