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Pretoria: Bridge Desk Agent (Telecoms) posted by AtripleA recruitment & temps

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Job Description

About the Role

Our client in the Telecoms Industry is seeking a skilled Bridge Desk Agent to join their team. As a key member of the support desk, you will be responsible for providing exceptional customer service and resolving technical issues efficiently. If you have a passion for delivering high-quality support and a keen eye for detail, we’d love to hear from you.

Key Responsibilities

• 1st Line Support (Specific Desktop Support activities)

• Monitoring of Alerts on Identified Systems

• Log the Incident and assign to Incident Manager

• Identify P1, P2, P3 and P4 Calls

• Understand the Escalation Matrix for various Business Units

• Understand the Work Instructions for various Business Units as they will vary for ticket assignment

• Ensure that the End User always have a Ticket Reference Number for Queries

• Identify Reference numbers on Toolset and Advise the User

Requirements

• 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer

• Microsoft Literate

• A+, N+ Qualification

• Desktop Support experience for 1st Line Support

• Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.

Salary & Benefits

Salary details will be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in Gauteng

In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.

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Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.

Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).

The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.

For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.

View Job  South Africa: Site Engineer (Construction) posted by AtripleA recruitment & temps


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

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Always customize your CV and cover letter for each job application. Generic applications are often ignored.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

More Jobs in Your Area

Pretoria: Bridge Desk Agent (Telecoms) posted by AtripleA recruitment & temps

Advertisement



Job Description

Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.

Duties and Responsibilities
• 1st Line Support (Specific Desktop Support activities)
• Monitoring of Alerts on Identified Systems
• Log the Incident and assign to Incident Manager
• Identify P1, P2, P3 and P4 Calls
• Understand the Escalation Matrix for various Business Units
• Understand the Work Instructions for various Business Units as they will vary for ticket assignment
• Ensure that the End User always have a Ticket Reference Number for Queries
• Identify Reference numbers on Toolset and Advise the User

Requirements
• Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
• Microsoft Literate
• A+, N+ Qualification
• Desktop Support experience for 1st Line Support
• Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.

Personal Attributes
• Business written and verbal communication skills
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and Trustworthy
• Ability to work in a team and as an individual
• Ability to work under pressure and adhere to deadlines
• Customer Service Oriented
• Remain Calm under pressure and have patience
• Adapt to Change
• Heightened Listening Skills (Soft Skill)
• Empathy to End User Situation/Challenge
• Well Organised
• Troubleshooting Skills

Send your CV and latest pay slip to .za

ATripleA Recruitment and Temps

.za

#atriplea #recruitment #vacancy # Bridge # Desk# Agent

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in Gauteng

In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.

Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.

Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).

The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.

For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pretoria, Gauteng


Job Seeker Tip

Before the interview, research the company thoroughly and prepare thoughtful questions to ask.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Stellenbosch: Wine Tasting Head Hostess – Exclusive Winery In Stellenbosch posted by ProStaffSelect

Jobs in Cape Winelands January 31, 2026
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Catering hospitality ProStaffSelect

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Somerset West: Senior Chef De Partie – Somerset West Boutique Hotel posted by ProStaffSelect

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Catering hospitality ProStaffSelect

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Somerset West: Chef De Partie – Somerset West Wine Estate posted by ProStaffSelect

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Catering hospitality ProStaffSelect

This luxury wine estate located in Somerset West is in search of a CHEF DE PARTIE to run Hot &…

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Browse Employers

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Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

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