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Pretoria East: Reservations Consultant posted by Craven Cottage CC

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Job Description

About the Role

As a Reservations Consultant at Craven Cottage CC in Pretoria East, you will be responsible for creating and achieving a desired service level to both customers and lodge operations. You will also play a key role in maximizing occupancies by filling empty room gaps and ensuring that guests have an enhanced experience. Your primary focus will be on accurately managing bookings from initial enquiry to booking confirmation and payment, while providing excellent customer service through telephonic, electronic, and written enquiries.

Key Responsibilities

  • Creating and achieving a desired service level to both customers and lodge operations
  • Maximizing occupancies by filling empty room gaps
  • Liaising with guests to enhance their experience
  • Accurately managing bookings from initial enquiry to booking confirmation and payment
  • Receiving and giving feedback on telephonic, electronic, and written enquiries
  • Maintaining a professional and presentable image at all times
  • Providing courteous service to clients, even in challenging situations
  • Regularly communicating with clients regarding reservations
  • Conducting timely follow-ups on all reservations
  • Managing deposit payments and outstanding payments according to schedule
  • Assisting with properties in the portfolio
  • Taking calls and responding to emails

Requirements

  • Matric / Grade 12
  • Relevant Tourism qualification
  • Any diploma or degree qualification will be advantageous
  • At least 2-4 years of experience in a similar role in the hospitality industry
  • Experience on PANStrat Admin System is an advantage
  • Ability to work under pressure
  • Good judgement
  • Self-managed
  • Energetic and driven
  • Result orientated
  • Innovative
  • Creative
  • In-depth knowledge of business and customer needs in the Tourism industry (rates, activities, lodge operational procedures etc.)
  • Ability to work independently as well as within a group
  • Efficient computer skills
  • Ability to travel when required
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Qualifications

None mentioned.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Game Ranger Jobs in Gauteng

Career advice for aspiring Game Rangers in Gauteng, South Africa, is highly sought after, as the industry continues to grow and evolve. The job market trend generally indicates a high demand for skilled and passionate individuals who can protect and conserve our natural heritage. Typically, Game Ranger positions are found in various sectors, including conservation, tourism, and wildlife management.

Salary ranges for Game Rangers in Gauteng are broad and variable, depending on factors such as experience, company size, and industry sector. Generally, salaries range from around R40 000 to R80 000 per annum, with some senior or specialized positions potentially exceeding R100 000. However, it’s essential to note that these figures are only rough estimates, and actual salaries may differ significantly depending on individual circumstances.

Common skills required for Game Rangers include a strong foundation in biology, ecology, and wildlife management, as well as excellent communication, leadership, and problem-solving skills. Typically, candidates hold a degree in a relevant field such as environmental science, conservation biology, or animal science. Additionally, proficiency in languages other than Afrikaans and English is often an asset, as well as experience working with various technologies and equipment.

Game Rangers are commonly employed in the financial services sector, technology industry, manufacturing sector, and conservation organizations. These roles may involve patrolling game reserves, monitoring wildlife populations, conducting research, or providing educational programs for visitors.

Career development opportunities for Game Rangers abound, with many organizations offering training, mentorship, and career advancement schemes. Typically, experienced rangers can move into senior management positions or start their own conservation projects. Others may pursue further education or specialized certifications to enhance their skills and qualifications. Regardless of the path chosen, Game Rangers play a vital role in protecting South Africa’s natural heritage and promoting sustainable development.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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