Pretoria: Guesthouse Manager posted by HotelJobs

The prospective employee will be required to assist with the following duties daily: Reception/ Administration Daily check in and checkouts of Guests. Maintaining of positive attitude and friendly demeaner to guests and fellow staff members Responding to all guest related emails or phone calls in a friendly and professional manner. Keeping record of all POS slips and customer invoices for handover to Accounting staff. Printing of Welcome letters. Interact with guests and ask how they stay was and ask if they will rate us on the platforms. r Keeping workplace and guesthouse neat and presentable Keep nightsbridge up to date in regard to cancellations and room changes. Corresponding with guests on Apply Below and making sure all messages is responded to the same Apply Below with Administrative and clerical Apply Below sure all stocklist is up to Apply Below for Late and early check insinspect the whole property and report to management in regard to any upkeep or maintenance issuesMake sure Generator is full and ready for if loadshedding hits. Create an order list for stock or other products needed for the guest house and see where it can be ordered and bought and get Apply Below Filing slips Maintenance and staff reporting Maintain complete filing system to support financial records HOUSEKEEPING GENERAL Take responsibility for the general upkeep of the office area, the company assets, i.e. fax, photocopier etc. FILING Queries Assist and resolve queries with regards to messages and Apply Below CLIENT RELATIONS Building positive professional relationships with Guests Providing help to clients6. The Prospective Employee’s employment may be terminated by the Employer in the event of, inter olia incapacity, misconduct or the Employer’s operational requirements and as set out in the Contract of Employment.7. The Employee shall be required to work those numbers of hours required to successfully and competently execute her duties and responsibilities. Hours of work shalt be from 07h00 – 15h00 and 2 days off a week. Will be required to work over weekends and public Holidays with one weekend off per month. Inspect Guest rooms. Make sure all mini bars are on working and stocked daily. Make sure TVs are working (DSTV working) Assist Housekeepers on a daily basis or when there is a lack of staff. Daily filing done to enable easy access of documents and files for relevant companies. Solving client issues and handling complaints from clients in a friendly and helpful manner Due to the nature of the Employer’s operation, the Employee shall be required to work at night and on various weekends as and when previously arranged. The employee will be given time off in lieu of overtime worked. MUST HAVE WORK PREVIOUS EXPERENCE IN THE HOSPITALITY INSDUSTRY MUST HAVE OWN RELIABLE VECHICLE AND DRIVERS LICENCE.