Pretoria: Head of Maintenance and Support

March 31, 2026 Jobs in Northern Suburbs

Job Description

About the Role

The Head of Maintenance and Support is a critical role that ensures profitable and timely delivery of maintenance and support obligations to clients, in accordance with various service level agreements. This position requires strong technical management skills, leadership experience, and excellent communication abilities to build and reinforce the company culture.

Key Responsibilities

To ensure profitable and timely delivery of maintenance and support obligations to clients in accordance with various service level agreements.
Liaise with EM/EI Engineering Team and other technical resources on the appropriate execution of maintenance and support demand management, auditing scheduling, and value addition to clients through the assurance of system integrity.
Find opportunities for upgrades and other client system additions that assure client-side integrity and EM/EI sustainability.
Perform day-to-day management of the Customer Support technical team, including assignment and scheduling of tasks, approval of leave, and performance management.
Interfacing with the engineering team and the engineering manager to allocate and organise resources applied to projects to ensure efficient and effective SLA execution and value addition to clients through deployment of new services, opportunities, upgrades, and hardware.
Mentoring of Maintenance and Services technical staff.
Individual interaction with projects and engineering staff to build and reinforce the company culture of embracing diversity, operational excellence, and teamwork.
Operational management of Maintenance and Services Department, including assigning tasks/projects, leave approvals, mentoring, etc.
Financial governance/oversight of all EM/EI maintenance and services undertakings to ensure maximum profitability for the business unit.
Participation in the negotiation of new and renewal SLAs and contracts to ensure maximum profitability and sustainability.
Engagement with all SLA clients to maintain customer relations and other related SLA obligations.
Quality assurance and control with particular emphasis on conformance to customer expectations.
Participation in the establishment, organization, and implementation of short- and long-term goals, objectives, policies, and operation procedures.
Risk management, including technical, contractual, financial, Health & Safety, and schedule risks, as well as effective change management.
Efficient communication to all stakeholders, particularly the customer.

View Job Johannesburg: Java Engineer posted by Goldman Tech Resourcing

Requirements

Matric Certificate
BSc Engineering degree or similar
Recognised training required by the Occupational Health and Safety Act and Regulations, Act 85 of 1993, including inter alia Responsibilities of employers, HIRA, Incident Investigations, Construction regulations

Qualifications

No formal qualifications mentioned in the original job description.

Salary & Benefits

No salary information or benefits details provided in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

View Job Centurion: Sales Operations Business Admin posted by Be Different Recruitment

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process