Pretoria: IT Specialist (End User Support) posted by Status Staffing

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EMPLOYMENT TYPE      :             Permanent
SECTOR                           :           Information Technology / IT Support
BASIC SALARY               :             Market Related
START DATE                   :             A.S.A.P

Job Purpose:
To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.

REQUIREMENTS: 
Key Responsibilities:

• Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
• Log, track, and manage support requests through the helpdesk or ticketing system.
• Diagnose and resolve technical issues remotely and on-site.
• Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up new user accounts, devices, and access rights in accordance with company procedures.
• Assist users with password resets, account lockouts, and access-related issues.
• Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
• Perform routine maintenance, updates, and software installations.
• Ensure that all equipment is correctly recorded in the asset register.
• Provide user training and basic guidance on systems and applications.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Assist with workstation setups, office moves, and onboarding of new employees.
• Monitor recurring issues and report trends to management.
• Follow IT security, backup, and data protection procedures.
• Maintain a professional, courteous, and service-oriented relationship with users.

 Minimum Qualifications:

• Grade 12 / Matric.
• Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field.
• Certifications such as CompTIA A+, N+, Microsoft, or similar will be an advantage.

 Experience:

• 3 years’ experience in an IT support, helpdesk, or end user support environment.
• Experience supporting Windows operating systems and Microsoft Office / Microsoft 365.
• Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues.
• Experience with ticketing or helpdesk systems is advantageous.

 
Knowledge Requirements

• Good understanding of computer hardware, software, and peripheral devices.
• Basic knowledge of networks, Wi-Fi, VPN, shared drives, and printers.
• Knowledge of Windows desktop operating systems.
• Familiarity with Active Directory, user account administration, and password management is beneficial.
• Understanding of remote support tools and troubleshooting methods.
• Basic knowledge of cybersecurity good practice, including phishing awareness and password security.

 
Skills

• Strong troubleshooting and problem-solving ability.
• Good verbal and written communication skills.
• Good customer service and interpersonal skills.
• Ability to explain technical issues in simple language.
• Good time management and ability to prioritise support requests.
• Ability to work under pressure and meet deadlines.
• Good documentation and record-keeping skills.
• Ability to work independently and as part of a team.

 
Personal Attributes:

• Patient and approachable.
• Reliable and responsible.
• Professional and well-presented.
• Strong attention to detail.
• Service-driven attitude.
• Willingness to learn and adapt to new technologies.

 
Other Requirements:

• May be required to travel between offices or sites.
• May be required to work after hours or on standby from time to time.
• Valid driver’s licence may be advantageous, depending on the role.

 
Should you meet all the requirements, apply on our website at .za today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful.  We will retain your credentials for future similar roles.