Requirements Matric (Grade 12) National Diploma or Degree in an Infrastructure -related field (e.g. Systems Development, Computer Systems Engineering, Networks, Communication Systems etc.) Microsoft Office proficiency Strong written and verbal communication skills Solid interpersonal skills and the ability to engage with stakeholders at all levels Willing and able to work on-site in Pretoria Additional certifications will give you a competitive edge eg. Cisco Networking Academy Certifications (CCNA etc.); Microsoft Certifications (Microsoft 365, Azure Fundamentals etc.); CompTIA Certifications (A, N, Security etc.); ITIL Foundation Certifications Responsibilities Deliver exceptional service and ensure end-user satisfaction for all assigned incidents Respond to and resolve support tickets effectively and efficiently Communicate professionally with both users and stakeholders Understand and support the range of applications and systems in the environment Collaborate within your team to support a high-performance service culture