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Sandton: Duty Manager – Sandton posted by Phoenix Recruitment

Job Description

About the Role

We are seeking an experienced Duty Manager to join our luxury boutique hotel in Sandton. As the primary leader on the floor, you will be responsible for overseeing daily operations, guest relations, and cross-departmental coordination during their shift. You will ensure a seamless, luxurious guest experience while maintaining strict health, safety, and service standards across all departments.

Key Responsibilities

  • Maintain a visible presence in public areas to welcome VIPs, anticipate guest needs, and handle any preferences.
  • Perform service recovery, resolving complaints and inquiries quickly and professionally to protect the hotel’s reputation.
  • Coordinate shifts across Front Office, Housekeeping, Food & Beverage (F&B), and Spa departments.
  • Conduct regular walkthroughs to ensure the property’s ambiance is flawless.
  • Lead shift handovers and brief staff on daily VIP arrivals and hotel events.
  • Mentor junior team members on the floor and step into operational roles during busy periods.
  • Oversee daily reporting, end-of-day handovers, and Property Management System (PMS) operations.
  • Monitor inventory levels and assist with point-of-sale (POS) systems and cash-ups.
  • Ensure all staff adhere to strict health, hygiene, and emergency protocols.

Requirements

  • Qualification in hospitality management
  • At least 3-5 years hotel experience
  • Fluent oral & written English, second language is beneficial
  • Previous experience on a hotel property management system is preferable

Qualifications

  • Formal education/certifications in hospitality management (if applicable)

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in North Johannesburg

The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.

In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.

The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.

Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in North Johannesburg, Jobs in Northern Suburbs, Jobs in Sandton

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