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Sandton: Financial Services Sales Team Leader posted by Callforce Direct

Job Description

Financial Services Sales Team Leader Department: Sales (Bank Campaign) Reports To: Operations Manager Location: Johannesburg Job Purpose: To lead and manage a high-performing team of Financial Services sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. The role focuses on driving team performance, providing coaching, and ensuring strict adherence to industry regulations. Key Responsibilities: Manage a team of outbound Financial Services sales agents . Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets). Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance. Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability. Ensure 100% compliance with regulatory frameworks during all sales processes. Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment. Handle escalations from agents and clients, ensuring a professional and compliant resolution. Maintain accurate records of team performance and prepare reports for management and client reviews. Assist in recruitment, onboarding, and mentoring of new sales agents. Drive motivation, engagement, and recognition initiatives within the team. Minimum Requirements: Education: Matric / Grade 12 (essential) FAIS accredited (RE5) Advantageous Clear Crim and ITC Experience: 2 years experience in a BPO or call center environment on a Financial Services campaign Strong knowledge of regulatory requirements Proven track record in exceeding sales targets through team leadership

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About Sales Jobs in North Johannesburg

In North Johannesburg, the sales industry is generally thriving, with many multinationals and local businesses alike seeking skilled professionals to drive revenue growth and customer engagement. Typically, sales roles in this region require individuals who are well-versed in building relationships, identifying business opportunities, and closing deals. As a result, sales professionals in North Johannesburg can expect a dynamic and fast-paced work environment.

Salary ranges for sales positions in North Johannesburg are broad and can vary significantly based on factors such as experience, company size, and industry sector. Generally, salaries for entry-level sales roles typically start within the R200 000 – R300 000 per annum range, while senior sales positions can command higher figures, often between R400 000 to R600 000 per annum or more, depending on individual performance and market conditions. However, it’s essential to note that these are general estimates and actual salaries may vary widely.

Common skills required for a successful sales career in North Johannesburg include excellent communication and interpersonal skills, the ability to work under pressure, and a solid understanding of business principles. Other essential skills include product knowledge, negotiation techniques, and a strong network of contacts within the industry. Typically, sales professionals also require a high level of adaptability and resilience, as well as the ability to build rapport with diverse customer bases.

The financial services sector, technology industry, manufacturing sector, and other businesses are among the common industries that employ sales roles in North Johannesburg. These sectors often require sales professionals who can effectively communicate complex product benefits and demonstrate expertise in their field.

For those interested in pursuing a career in sales, there are various opportunities for development and growth. Typically, senior sales positions offer leadership roles, training programs, and mentorship opportunities to help individuals advance their careers. Additionally, many companies provide ongoing support and resources to help sales professionals build their skills and stay up-to-date with industry trends.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in North Johannesburg, Jobs in Northern Suburbs, Jobs in Sandton

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