Job Description
About the Role
As a seasoned Insurance Sales Team Leader at CallForce, you will be responsible for leading and managing a high-performing team of insurance sales agents in a BPO environment. Your primary focus will be on driving team performance, providing coaching, and ensuring strict adherence to industry regulations.
Key Responsibilities
- Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
- Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
- Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
- Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
- Ensure 100% compliance with regulatory frameworks during all sales processes.
- Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
- Handle escalations from agents and clients, ensuring a professional and compliant resolution.
- Maintain accurate records of team performance and prepare reports for management and client reviews.
- Assist in recruitment, onboarding, and mentoring of new sales agents.
- Drive motivation, engagement, and recognition initiatives within the team.
Requirements
- Education: Matric / Grade 12 (essential)
- FAIS accredited (RE5) Advantageous
- Clear Crim and ITC
Qualifications
No formal education or certifications are required for this role. However, a valid Matric certificate is essential.
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep your LinkedIn profile up-to-date and professional - many recruiters use it to find candidates.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Durban: CAD Operator posted by Hire Resolve
We are seeking a motivated CAD Operator to join an Electrical & Instrumentation team. You will be responsible for creating…
View JobDurban: CAD Operator posted by Hire Resolve
We are seeking a motivated CAD Operator to join an Electrical & Instrumentation team. You will be responsible for creating…
View JobCape Town: Business Funding Analyst – Financial Services – R420K – R300K posted by Hire Resolve
Hire Resolve's client is looking for a dynamic and driven individual to join their team as a Business Funding Analyst…
View JobCape Town: Business Funding Analyst – Financial Services – R420K – R300K posted by Hire Resolve
Hire Resolve's client is looking for a dynamic and driven individual to join their team as a Business Funding Analyst…
View JobPinetown: Junior Setter posted by Hire Resolve
A leading packaging manufacturing company is seeking a Junior Setter to join their team. Responsibilities:Assist with setting up and adjusting…
View JobGauteng: Performance Marketing Specialist: Revenue & Paid Acquisition posted by Communicate Finance
Responsibilites: Campaign Deployment & Refinement: Execute and continually refine PPC initiatives with a laser focus on conversion value and revenue...
View Job
Browse Employers
Job Alerts