Sandton: Predictive Dialler Specialist posted by Isilumko Staffing

April 12, 2026 Jobs in Gauteng

Job Description

We are looking for a skilled Predictive Dialler Specialist to manage and optimize outbound and inbound dialling campaigns for a leading banking client. This role is critical in improving contact efficiency, campaign performance, and agent productivity while ensuring strict adherence to banking compliance, data security standards, and customer privacy policies.

Key Responsibilities

Configure, manage, and optimize predictive dialler campaigns for banking processes such as collections, loans, credit cards, and customer outreach
Upload, validate, scrub, and manage customer calling lists in line with bank data security policies
Ensure strict adherence to banking compliance and regulatory requirements
Monitor and analyze dialler performance metrics including connect rate, abandonment rate, AHT, and agent utilization
Manage dialling modes, pacing ratios, retry strategies, call windows, and time-zone restrictions
Maintain call recording systems, monitoring processes, and audit trail requirements
Troubleshoot dialler configuration, call routing, voice quality, and agent login issues
Collaborate with Compliance, IT Security, Operations, and Quality Assurance teams
Prepare and present MIS reports, compliance reports, and campaign performance insights

Required Skills & Qualifications

Hands-on experience with predictive dialler platforms such as Avaya, Genesys, NICE, or similar technologies
Strong understanding of banking contact centre operations
Knowledge of banking regulatory and compliance requirements
Experience handling sensitive financial and customer data
Strong analytical, reporting, and documentation skills
Excellent communication, troubleshooting, and problem-solving abilities

Preferred Experience

25 years experience as a Dialler Administrator in Banking or Financial Services
Relevant tertiary qualification
Experience with CRM integrations used in banking environments

Compliance & Data Security

Strict adherence to bank information security policies
Zero tolerance for data leakage or unauthorized access
Maintain audit readiness for dialler configurations, call logs, and recordings

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How to Apply

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About Banking Jobs in Gauteng

The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.

When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.

Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.

The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.

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Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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