• Provide 1st and 2nd line support for critical business applications.
• Troubleshoot issues related to data accuracy, user access, and performance.
• Use Microsoft SQL and MySQL to query databases and assist with reporting needs.
• Collaborate with development, QA, and implementation teams to resolve escalated issues.
• Assist clients with basic application setup and workflow configurations.
• Maintain and update the internal knowledge base for support procedures.
• Support software testing, deployments, and upgrades.
• Identify recurring issues and propose improvements to enhance system reliability.

Requirements

• Diploma or Degree in IT, Computer Science, Business Systems, or equivalent experience.
• Fluent in Afrikaans and English (written and spoken) – non-negotiable.
• 1–2 years in application support, IT support, or a customer-facing software role.
• Basic to intermediate SQL skills (Microsoft SQL & MySQL).
• Familiarity with ticketing systems such as Jira.
• Exposure to the supply chain, manufacturing, logistics, or warehousing sectors is a plus.

Desired Skills (Advantageous)

• Knowledge of ERP or WMS (Warehouse Management Systems).
• Understanding of software deployment processes.

On Offer

• Hybrid or remote working options (depending on location).
• A collaborative, fast-paced environment with opportunities for growth.
• Exposure to a wide range of industry-leading technologies.
• The chance to be part of a team that values innovation and problem-solving.

***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***