Job Description
About the Role
Our client is a growing high quality Managed Service Provider Company with an increasing client base. They are looking to add to their Account Management team to share the portfolio of clients and assist in their continued success in the market. This will be a diverse and exciting role, requiring a highly skilled and experienced professional to join their team.
Key Responsibilities
- Day to day management of the relationship with clients within your portfolio.
- Build and maintain a strong and long-lasting relationship with key contacts.
- Conduct at least quarterly account management meetings with key client stakeholders.
- Negotiate contract changes based on developments within existing clients in conjunction with the operations team.
- Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.
- Identify and target areas for new sales leads and offerings within the company’s portfolio.
- Work alongside their Technical Sales staff to source the best solution for their clients’ needs.
- Ensure that the department documentation and knowledge base is as comprehensive as possible.
- Participate in sales process for new business, where the company Sales Team require additional support.
- Manage the account management onboarding and offboarding processes.
- Assist with challenging client requests and escalation of issues as required.
- General administrative duties.
Requirements
- Experience of working in a professional business and office environment.
- Strong communication skills and a proven ability to deal with professionals at different levels.
- Attention to detail and ability to work on own initiative and independently.
- Excellent organisational and time management skills.
Qualifications
No specific qualifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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