South Africa: Assistant General Manager | Zanzibar posted by Wild Dreams Hospitality

About the Role

We are seeking an exceptional Assistant General Manager to join our luxury hospitality brand on a pristine private island in Zanzibar. As part of our team, you will be responsible for leading with professionalism and attention to detail, while driving operational excellence and creating unforgettable guest experiences.

Key Responsibilities

• Assist General Manager with all roles and responsibilities
• Assist in training and developing staff as necessary
• Participate in lodge budget management
• Overall responsibility for Uniform Orders
• Overall responsibility for bi-yearly South Africa orders
• Overall responsibility for managing, implementing and updating the FBC to do list and edge the product
• Participate and oversee projects and maintain relationships with suppliers where needed
• Overall responsibility for Social Media and PR related communication
• Oversee Operations and support Operation Manager and Hospitality Manager where needed and ensure guest delights and guest experience are met on a daily basis
• Participate in daily guest interaction including check-ins, room allocations etc. and oversee the functions of Housekeeping, Butlers and Kitchen
• Assist General Manager with daily administration and weekly/monthly reporting
• Liaising with Regional Support Teams
• Assist in overseeing all conservation projects on the Island and assist with relationship building of Government, Mimca, and Africa Foundation etc.
• Participate in driving Community development projects forward and ensuring regular guest exposure to this
• Assist in holding edging and strategic management meetings including departmental meetings, regional meetings etc.
• HR requirements – ensuring that procedures around performance management, annual performance appraisals etc. are maintained
• As well as ensure Files and Staff contracts are maintained at all times
• Assist with IR issues and keeping discipline
• Ensure the Monthly HR Report is sent through in a timely manner

Requirements

• Higher Diploma or Bachelor’s Degree in Hospitality Management
• 3-4 years experience
• Computer literate
• Fluent in English (oral and written)
• Analysis and problem solving
• Critical thinking – always maintain a high level of professionalism
• Attention to detail
• Good communication skills
• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others
• Must be able to work under pressure, must be accurate, customer focused, have a positive outlook, excellent team player, committed, hardworking and eager to learn

Qualifications

(No qualifications mentioned in the original description)

Salary & Benefits

(No salary or benefits mentioned in the original description)