Job Description
About the Role
We are seeking a highly skilled and experienced Assistant Lodge Manager to join our luxury safari lodge team. As part of a well-established reserve, we offer an immersive bush experience with a strong focus on exceptional service, conservation, and attention to detail. The ideal candidate will be a hands-on leader who is passionate about guest experience, thrives in a multi-departmental role, and can confidently manage teams while maintaining high operational standards.
Key Responsibilities
- Act as Acting Lodge Manager in the absence of the Lodge Manager
- Take full responsibility for the management of the following teams:
- Front of House: Inspire, stimulate and lead the FOH team
- Maintain the Pan FOH system Day Sheets / Rooming List / Arrival Report Reception, Curio Shop and Switch Board
- Banking, Invoices and Gratuities
- Welcome & Good Bye Site Inspections – Show Time
- Guest Feedback – Centricity Feedback system
- Inspire, stimulate and lead the Housekeeping team
- Maintain the Housekeeping standards with in the Lodge
- Spot check of rooms & turndowns
- Staff Uniform Control
- Lodge Maintenance: Inspire, stimulate and lead the Lodge Maintenance team
- Control and supervise the Lodge Maintenance teams
- Work closely with the Game Reserve Maintenance Manager
- Preventative maintenance service schedules
- Staff Accommodation
- Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
- Pest Control
- Health & Safety: Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
- Head up the Lodge Health & Safety committee
- Risk assessments for the Lodge
- Firefighting equipment / drill
- Provide a safe working environment for all staff
- Finance & Budgeting:
- Compiling monthly reports
- Participate in the budget process and managing budget lines
- Budget expenditure & control
- Monthly finance meeting
- Human Resources: Staff development and training
- Staff management
- Staff welfare & staff morale
- Inspire, stimulate and lead the team and maintain discipline
- Manage leave cycles and training files
- General:
- Knowledge of food & beverage
- Hosting of guest
- Guest Delight and bush banqueting
- Ensure any negative guest feedback is addressed and solutions found
- Assist Head Ranger / Snr Ranger team with Vehicle Inspections
- Go on Safari to ensure that we deliver on our safari experience
Requirements
- Minimum 5 years Management experience in a 5 star boutique operation or within a luxury lodge in a Big 5 reserve
- Hospitality management qualification
- Strong Operational and Financial experience
- Valid drivers license and own transport
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
- Fluent in English (written and spoken)
- Basic IT and computer skills
Qualifications
- Formal education/certifications not specified
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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