Job Description
About the Role
We are seeking an Intermediate Travel Designer to join our team in Johannesburg or Cape Town on a hybrid basis. As a key member of our Inbound DMC, you will be responsible for delivering exceptional travel experiences for guests and agents, combining deep product knowledge with high-touch service and consultative approach.
Key Responsibilities
- Deliver prompt, professional, and solution-oriented service to agents and guests.
- Communicate proactively and with clarity.
- Curate bespoke journeys reflecting guest preferences and brand standards.
- Identify upselling opportunities to enhance guest experiences.
- Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
- Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
- Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
- Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
Requirements
- Grade 12 Tertiary qualification in Travel & Tourism or Hospitality.
- At least 2–3 years in an Intermediate Travel Design or Reservations role.
- Proven experience in itinerary planning, customer service, and sales.
- Familiarity with TourPlan and Microsoft Office.
- Exceptional attention to detail, strong communication (English required, European languages advantageous).
- Organisational skills.
- Ability to upsell and personalise travel experiences.
Qualifications
None specified.
Salary & Benefits
Not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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