Operations Manager – Luxury Private Island | Zanzibar Kendrick Recruitment is now seeking an experienced and motivated Operations Manager to join a world-class Luxury Private Island property in Zanzibar. This is a live-in position offering an exciting opportunity to be part of a high-end hospitality environment focused on delivering exceptional guest experiences. Location: Zanzibar Property Type: Luxury Private Island Salary: Negotiable, DOE | Live-In Key Responsibilities Maintain a professional appearance and high personal hygiene standards at all times. Greet guests and staff with warmth, ensuring a friendly and courteous atmosphere. Communicate effectively with all departments to ensure seamless daily operations. Support Senior Management in overseeing the smooth running and effective management of the island. Assist in staff training and development, promoting service excellence and professional growth. Place daily operational orders timeously and within budget, delegating tasks as required. Participate in the management and implementation of operational to-do lists. Uphold brand standards and ensure these are visible in all aspects of daily operations. Oversee styling and presentation standards, liaising with the hospitality training team to maintain consistency. Maintain administrative systems within the lodge, including beverage control and reporting. Ensure guest information and special requests are shared across departments for all arrivals and departures. Manage guest check-ins and check-outs efficiently. Conduct regular checks of guest rooms and common areas to ensure they are immaculate. Host and interact with guests daily, collecting and communicating feedback when necessary. Liaise with chefs regarding guest dietary needs and special occasions. Oversee uniform management, ensuring all staff are properly attired. Manage all Food and Beverage operations, ensuring alignment with company standards. Coordinate daily guest itineraries and activities, ensuring consistent guest delight. Attend management meetings and actively contribute to operational decisions. Lead the Green Team and oversee sustainability and conservation initiatives. Share property stories and updates regularly with the regional team. Support social media and PR communications when required. Organise and manage staff welfare and delight initiatives, including staff swaps and internal activities. Maintain flexibility with working hours to accommodate operational needs. Review guest information such as dietary and medical requirements to ensure personalisation. Assist with lodge forecasting and other administrative functions. Promote sustainability practices across departments, reducing waste and maintaining company property. Go above and beyond to ensure guest and staff satisfaction. Remain adaptable when handling last-minute or unexpected guest requests. Engage proactively with guests to ensure a memorable and personalised stay. Uphold brand standards in all aspects of the lodge’s daily operation. Communicate effectively and regularly with all staff and departments to maintain excellence. Knowledge & Qualifications Required Higher Diploma or Bachelor’s Degree in Hospitality Management. Minimum of 3–4 years’ experience in a similar operations management role. Strong computer literacy and administrative skills. Fluent in English (oral and written). Competencies Required Strong analytical and problem-solving ability. Proactive work ethic with a focus on continuous improvement. Excellent attention to detail and organisational skills. High level of personal presentation and professionalism. Strong communication and interpersonal abilities. Ability to remain calm and effective under pressure. Genuine passion for guest delight and service excellence. Critical thinking and sound decision-making skills. Sense of urgency and commitment to meeting deadlines. Team-oriented, hardworking, and eager to learn and grow. Willingness to share knowledge, mentor others, and contribute positively to the team culture. This role is ideal for a dynamic, hands-on hospitality professional who thrives in remote luxury environments and is dedicated to maintaining the highest standards of guest service and operational efficiency.
