Job Description
About the Role
The Reservationist plays a crucial role in managing all accommodation reservations efficiently and accurately, ensuring maximised room occupancy and revenue for Bright Placements. This key position serves as a link between guests, the front office, sales team, and other hotel departments, delivering excellent service from enquiry to arrival.
Key Responsibilities
• Process FIT reservations via telephone, email, fax, central reservation systems, and online channels
• Handle reservation requests received from sales offices, travel agents, tour operators, and internal departments
• Maintain detailed knowledge of room types, layouts, amenities, and availability
• Understand and apply current room rates, packages, promotions, and group rates
• Accurately apply the hotel’s credit and payment policies to all reservations
• Create, update, and maintain reservation records by arrival date and alphabetically
• Prepare and send reservation confirmations and related correspondence
• Communicate all reservation details clearly to the Front Office and relevant departments
• Process amendments, cancellations, and no-shows promptly and accurately
• Ensure compliance with the hotel’s guaranteed reservation and no-show policies
• Process and monitor advance deposits and payment confirmations
• Track room availability and assist with forecasting occupancy levels
• Assist with pre-registration and arrival preparation where required
• Maintain accurate filing and reservation documentation
• Conduct daily checks on arrivals, traces, and provisional bookings
• Compile and submit weekly group and forecast reports
• Handle daily guest and agent correspondence professionally
• Ensure all reservation systems and records are kept up to date
• Carry out any reasonable tasks or requests as required by management
Requirements
- Matric (Grade 12) – essential
- Qualification in Hospitality, Tourism, or Hotel Management – advantageous
- Previous experience in a reservations or front office role within hospitality
- Strong knowledge of reservation systems (e.g., Opera, NightsBridge, Semper, or similar)
- Good understanding of hotel operations and room inventory management
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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