South Africa: Reservationist posted by Bright Placements

January 20, 2026 Jobs in South Africa

Bright Placements

ZA

Catering / hospitality

Job Description

About the Role

We are seeking a skilled and experienced Reservationist to join our team at Bright Placements. As a key member of our lodge’s front office, you will be responsible for managing all guest bookings and enquiries with a personalised, warm, and professional approach.

Key Responsibilities

Handle all reservation enquiries via phone, email, online platforms, and travel partners.
Provide personalised service by understanding guest preferences, special occasions, and travel needs.
Accurately make, modify, and confirm bookings according to lodge standards.
Offer detailed information on lodge rooms, activities, dining, spa services, and lodge amenities.
Coordinate guest requirements with relevant departments (Housekeeping, Kitchen, Guides, Management).
Capture all guest information accurately into the reservation system.
Follow up on leads to secure bookings and maximise occupancy.
Manage deposit payments, invoices, and booking confirmations.
Monitor availability and communicate daily occupancy updates to management.
Build positive relationships with tour operators, agents, and repeat guests.
Assist guests with itinerary planning and lodge-related questions.

Requirements

Grade 12 / Matric essential.
1–2 years’ experience in reservations or front office within a lodge or hospitality environment.
Experience with lodge reservation systems (Semper, ResRequest, Opera, RoomMaster, or similar) advantageous.
Understanding of lodge operations, guest journey, and activity coordination.

Qualifications

Matric (Grade 12) qualification essential.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

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When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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