South Africa: Reservations Executive. posted by Career Pathfinders

March 4, 2026 Jobs in South Africa

Career Pathfinders

ZA

Customer service / support

Job Description

About the Role

We are seeking a highly skilled and experienced Reservations Executive to join our team at the world-class 5* Game Lodge in Sabi Sand, Mpumalanga. As a key member of our hospitality team, you will be responsible for handling reservation enquiries and bookings for repeat guests in a timely and professional manner, with the goal of achieving or exceeding reservations targets by maximising all sales opportunities.

Key Responsibilities

Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines
Providing accurate and relevant information about room options, availability, packages and specials
Checking availability of accommodation on the guests’ desired travel dates
Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up
Following up on provisional reservations
Issuing invoices, processing payments and sending confirmation details to guests
Booking Federal Air flights and road transfers for guests as required
Sorting out any issues that may arise with reservations
Providing support to guests who may need to amend or cancel a reservation
Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
Manage guest requests such as booking excursions, treatments etc. are actioned and accurately detailed
Control guest satisfaction by addressing guest concerns, feedback, and special requests
Updating and maintaining client database
Creating and updating guest profiles for identified VIP & repeat clients
Maintaining an excellent rapport with guests and greeting guests on arrival at the property
Host site visits for the trade and special function stays

Requirements

Excellent communication skills, both written and verbal
Excellent command of the English language
Minimum 3 years’ experience in similar appointment with specific reservations experience in the safari lodge industry
Excellent interpersonal skills
Excellent computer skills and sound knowledge of reservations systems
Excellent financial awareness

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Qualifications

None mentioned.

Salary & Benefits

Basic monthly salary: R19 500.00

Additional benefits:

Live-in basic furnished accommodation
R2514.00 food allowance at Stores over and above salary
Uniform allowance (upon re-opening of the lodge in 2027)
Medical Aid – company contribution 50% (after 3-month successful probation period)
Pension Fund – company contribution 50% (after 3-month successful probation period)
Share of gratuities left by guests (upon re-opening of the lodge in 2027)
1% company revenue gratuity (upon re-opening of the lodge in 2027)
20 bed nights for family and friends annually at R750 ppp night (upon re-opening of the lodge in 2027)
2x free Virgin Active memberships (after 3-month successful probation period)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in ZA

In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.

Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.

Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.

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Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.

For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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