Job Description
About the Role
We are seeking a highly skilled and experienced Reservations Executive to join our team at the World Class 5* Game Lodge in Sabi Sand, Mpumalanga. As a key member of our operations team, you will be responsible for handling reservation enquiries and bookings for repeat guests in a timely and professional manner, with the goal of achieving or exceeding reservations targets by maximising all sales opportunities.
Key Responsibilities
- Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines
- Providing accurate and relevant information about room options, availability, packages and specials
- Checking availability of accommodation on the guests’ desired travel dates
- Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up
- Following up on provisional reservations
- Issuing invoices, processing payments and sending confirmation details to guests
- Booking Federal Air flights and road transfers for guests as required
- Sorting out any issues that may arise with reservations
- Providing support to guests who may need to amend or cancel a reservation
- Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
- Manage guest requests such as booking excursions, treatments etc. are actioned and accurately detailed
- Control guest satisfaction by addressing guest concerns, feedback, and special requests
- Updating and maintaining client database
- Creating and updating guest profiles for identified VIP & repeat clients
- Maintaining an excellent rapport with guests and greeting guests on arrival at the property
- Host site visits for the trade and special function stays
Requirements
- Excellent communication skills, both written and verbal
- Excellent command of the English language
- Minimum 3 years’ experience in similar appointment with specific reservations experience in the safari lodge industry
- Excellent interpersonal skills
- Excellent computer skills and sound knowledge of reservations systems
- Excellent financial awareness
Qualifications
None specified.
Salary & Benefits
Basic monthly salary: R19,500.00
Food allowance: R2514.00 per month (over and above salary)
Uniform allowance: To be provided upon re-opening of the lodge in 2027
Medical Aid: Company contribution 50% (after 3-month successful probation period)
Pension Fund: Company contribution 50% (after 3-month successful probation period)
Share of gratuities left by guests: To be received upon re-opening of the lodge in 2027
1% company revenue gratuity: To be received upon re-opening of the lodge in 2027
20 bed nights for family and friends annually at R750 ppp night: To be received upon re-opening of the lodge in 2027
2x free Virgin Active memberships: To be received after 3-month successful probation period
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in ZA
In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.
Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.
Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.
Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.
For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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