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South Africa: Service Supervisor (5* Game Lodge) – Sabi Sand posted by Phoenix Recruitment

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Job Description

Luxury 5* Lodge in the Sabi Sands area is looking for a Service Supervisor. The Service Supervisor is to supervise service according to the service standards and ensure that service staff are fully prepared for each guest service, including confidence in food / menu descriptions and wine pairing recommendations. Duties: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met. Assist in developing and implementing specialty drinks including welcome, morning and evening drinks. Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management. Investigate guest complaints where required. The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties. Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity. Maintain par levels for crockery, cutlery, and glassware. Review beverage menus and analyse recipes to determine labour and overhead costs and assign prices to menu items. Maintain beverage and service equipment inventories and keep inventory records. Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items. Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services. Requirements: Grade 12 A formal hospitality qualification Experience of the highest level of F&B customer service in a luxury environment. Knowledge of local, regional and international wines, and other beverages. Knowledge of food and cooking methods, product and supply. Knowledge and understanding of stock procedures and control. Knowledge on the operation of all appliances and equipment. Good knowledge of hygiene and all cleaning products used. Basic knowledge of planning, budgeting and departmental administration.

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How to Apply

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

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Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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