Job Description
About the Role
We are looking for a skilled and customer-focused Systems Support Engineer to join our growing team in Cape Town Pinelands. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional customer service.
Key Responsibilities
- Manage and resolve support tickets and service requests efficiently
- Receive, log, and track all customer calls and requests
- Perform initial troubleshooting and aim for first-time resolution
- Escalate issues in line with SLAs where necessary
- Monitor ticket queues and ensure SLA compliance
- Keep customers informed on ticket progress and updates
- Assist with onboarding, migrations, and project work
- Contribute to process improvements, documentation, and automation
- Support customer satisfaction and retention initiatives
Requirements
- Strong experience with Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
- Excellent troubleshooting skills across:
- Windows OS and applications
- Email flow and routing
- Microsoft 365 services
- Good understanding of networking fundamentals (routing & switching)
- Experience with PowerShell scripting for administration
- macOS experience is advantageous
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Cost to company salary of R600k per annum negotiable on experience and ability.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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