Job Description
About the Role
The SAP Support Manager will support the strategic and operational management of the SAP ERP systems, focusing on ensuring system stability, managing support to the end-user community, compilation of training material, and continuous improvement with a strong emphasis on the Order to Cash function. This role is based at the Roodepoort Lea Glen branch and reports into the Applications Portfolio Manager.
Key Responsibilities
- Resolve daily operational issues and drive system enhancements
- Support and manage the SAP solution for the “Order to Cash” and/or the “Procure to Pay” processes
- Manage the IT SAP team responsible for the “Order to Cash” solution, ensuring high performance and collaboration
- Oversee SAP system operations, aiming for 99.8% uptime
- Drive the use of SAP SEN training tools and ensure 100% training material is updated and live
- Collaborate to ensure successful audits with no repeat findings and implement corrective actions
- Support the SAP authorization software (Sorterion) roll-out with special attention to ensuring the appropriate roles & access is designed
- Implement and activate SAP ALM and ensure full adoption by the SAP support team
- Manage IT initiatives and change requests efficiently within allocated time and budget
- Allocate resources to support tasks on major projects in collaboration with the Application Portfolio Manager and the project office, ensuring timely, quality delivery
- Ensure handover from projects to support
- Manage change requests and 3rd level support through the 3rd party Application Managed Service (AMS) contract with the agreed budget
Requirements
- Bachelor’s degree in Information Systems, Business Administration or related
- Extensive experience with SAP S/4HANA, particularly in the Order to Cash processes
- Proven leadership experience managing teams of 4/5 or more
- Strong project management and process improvement skills
- Excellent communication and stakeholder management abilities
Qualifications
- SAP S4 training or certification is desirable
Salary & Benefits
- (No salary information provided in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in ZA
In the IT and computing industry in South Africa, the job market is generally stable with a steady demand for skilled professionals. The growing importance of technology in various sectors, such as financial services, healthcare, and e-commerce, has created a strong foundation for career growth and development.
Typically, salaries for IT and computing positions in South Africa vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, salaries range from around R400 000 to over R1 million per annum, although these figures are subject to variation and may not reflect actual salaries at specific companies or in certain regions. For example, senior IT professionals with extensive experience may earn higher salaries than junior entry-level positions.
Common skills required for IT and computing roles in South Africa include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Other essential skills often include knowledge of cloud computing platforms, database management systems, and cybersecurity principles. Additionally, excellent problem-solving skills, communication skills, and the ability to work collaboratively with teams are highly valued.
The IT and computing industry is a significant employer in various sectors, including financial services, technology, manufacturing, and healthcare. Financial institutions often require IT professionals for roles such as system administration, network management, or risk management, while tech companies need skilled developers, testers, and project managers to support their software development efforts. In the manufacturing sector, IT professionals are often required for roles like quality control, supply chain management, or production planning.
For those interested in pursuing a career in IT and computing, there are many opportunities for career development and advancement. Typically, entry-level positions serve as a starting point, followed by progression to senior developer, system administrator, or project manager roles. Many companies also offer training and development programs to enhance skills and knowledge, while online courses, certifications, and industry events provide additional opportunities for professional growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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