Debt Collection Supervisor / Team Leader
Posted on 2025-04-04
| Salary | 10 000 |
|---|---|
| Category | Domestic Help |
| Location | eThekwini / Umhlanga Rocks |
Job Summary
Responsibilities:
Manage team performance, set objectives, and review KPIs Take over calls during escalations and handle performance metrics Create reports (hourly, daily, weekly, monthly) Identify and address underperformance and implement improvement plans Conduct internal reviews and drive performance optimization Assist with training and upskilling Debt Collectors Work closely with QA to ensure proper call handling and etiquette Maintain team motivation, office discipline, and clear communication Hire and onboard new employees as needed
Requirements:
Matric 3-5 years relevant experience Strong communication, leadership, and conflict resolution skills Ability to manage and motivate a team effectively
Debt Collection Supervisor / Team Leader position available in eThekwini, Umhlanga Rocks. This job position was posted by . The job has been posted on 2025-04-04 in the Domestic Help category
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