Job Description
About the Role
The Call Centre Operator plays a critical role in managing high-volume, time-sensitive calls for a petroleum company, serving as the primary liaison between the company and its customers. The successful candidate will be responsible for ensuring efficient order management, customer support, control room emergency monitoring, and operational compliance.
Key Responsibilities
- Receive and process fuel orders via phone or email, coordinate with dispatchers to schedule deliveries, and track load/delivery status.
- Handle inquiries regarding pricing, delivery times, and product specifications, and resolve complaints professionally.
- Manage emergency call-outs for retail sites in control room settings.
- Update customer profiles, maintain client contracts, and update the CRM database with call details accurately.
- Adhere to strict safety protocols, environmental regulations, and operating guidelines.
- Identify opportunities to upsell products or services and manage customer retention.
- Manage the daily activities of the call centre, including resource planning and applying call centre strategies and operations.
- Evaluate performance with key metrics, and set or meet performance targets for speed, efficiency, sales, and quality.
Requirements
- Previous experience in a call centre or logistics environment is required.
- Ability to handle high-pressure situations, such as fuel shortages or emergency call-outs.
- Ability to deal with basic calculations, volumes, and pricing.
- High accuracy in data entry and order processing.
- Excellent verbal and written English communication skills for professional interaction with customers, Transport Operator, and Depot staff.
Qualifications
- Bachelor Degree.
Salary & Benefits
R20 000 per month.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
[quick_job_alert]
[jobseeker_tips]
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
[sa_latest_jobs count=”6″ columns=”2″]
Browse Employers
Job Alerts