Western Cape: Branch Manager posted by Network Finance

Key Responsibilities

Profitability & Financial Management

• Manage and optimise financial resources to maximise return on investment.
• Control labour, raw materials, utilities, chemicals, and equipment costs.
• Compile and manage operational budgets and monitor fixed, variable, and Capex expenditure.
• Maintain wage and salary costs within approved budgets.
• Review and calculate pricing structures to ensure competitive and profitable margins.

Production & Operational Excellence

• Oversee all production processes across the branch.
• Set and monitor hourly and daily production targets by area and machine.
• Investigate operational deviations and implement corrective actions.
• Ensure production schedules are compiled, communicated, and optimised.
• Monitor plant efficiency (kg processed per labour hour).
• Drive continuous improvement in productivity and quality standards.

Distribution & Logistics

• Ensure optimal truck loading and efficient route planning.
• Implement effective systems to manage inbound and outbound logistics.
• Ensure secure, accurate, and timely deliveries.
• Maintain accurate administration and tracking of all distribution activities.

Sales & Customer Service

• Strengthen client relationships to drive customer retention and contract renewals.
• Oversee complaint resolution and ensure timely feedback to clients.
• Monitor customer satisfaction and implement improvement actions.
• Support sales activities, including new business, renewals, and installations.

People Management

• Lead, coach, and manage branch staff performance and conduct.
• Handle grievances and disciplinary matters in line with policy.
• Plan labour effectively to reduce overtime and casual labour costs.
• Identify training needs and align development with the skills plan and budget.
• Maintain accurate time, attendance, and payroll records (Payspace).

Administration & Reporting

• Analyse operational, financial, distribution, sales, and HR reports.
• Take corrective action when deviations occur.
• Compile monthly management, Exco, and Board reports.

Legislative & Standards Compliance

• Ensure compliance with ISO 9001 standards.
• Maintain compliance with the Occupational Health and Safety Act (OHSA).
• Ensure HR and IR compliance with BCEA and LRA requirements.
• Maintain strong financial controls, administrative systems, and ELCB compliance.

Key Performance Indicators

• Plant efficiency (kg processed per labour hour)
• Customer retention rates and complaint resolution
• Cost per kilogram processed (labour, utilities, chemicals vs budget)
• Regional financial and operational performance targets

Minimum Requirements

• Undergraduate qualification in Engineering, Finance, Business, or Production.
• Minimum 5 years’ experience in factory or production operations.
• At least 3 years’ experience in a middlemanagement role.
• Minimum 5 years’ SHEQ experience with strong knowledge of health and safety regulations.
• Working knowledge of factory equipment, machinery, and production processes.

Skills & Competencies

• Strong leadership and people management abilities
• Excellent financial acumen
• Strong operational and analytical skills
• Effective written and verbal communication
• Ability to make decisions under pressure

Working Environment

• Sitebased role in an industrial laundry facility.
• Exposure to heat, noise, moisture, chemicals, and moving machinery.
• Frequent presence required on the production floor (PPE mandatory).
• Flexible working hours, including early starts, extended hours, and occasional weekends.
• Fastpaced environment requiring strong problemsolving skills.

If you are a resilient, commercially minded operations leader ready to take full accountability for branch performance and drive operational excellence, we invite you to apply.
Step into a leadership role where performance, quality, and service excellence are at the forefront.