Job Description
About the Role
We are seeking an experienced Butler Manager to lead our team at Craven Cottage CC in the Western Cape. As a key member of our luxury hotel, you will be responsible for delivering exceptional service to our discerning guests. The ideal candidate will have a deep understanding of ultra-luxury hospitality and a passion for providing bespoke experiences that exceed guest expectations.
Key Responsibilities
- Lead and manage the butler team, setting clear service standards aligned with ultra-luxury benchmarks.
- Oversee personalised pre-arrival preparation for all guests, including suite set-up and preference fulfilment.
- Build and maintain detailed guest preference profiles, ensuring continuity and personalisation across stays.
- Train and develop butlers in silver service, etiquette, anticipatory service, and guest psychology.
- Manage the scheduling, rostering, and deployment of the butler team across all suites and VIP rooms.
- Act as personal butler for VVIP and high-profile guests as required.
- Coordinate with Housekeeping, F&B, Concierge, and all departments to fulfil bespoke guest requests.
- Manage the in-room dining experience, ensuring seamless and elegant service.
- Handle all guest feedback relating to butler services, implementing improvements proactively.
- Maintain all butler service equipment, trolleys, silver, and supplies to impeccable standards.
- Conduct regular team briefings, role-plays, and service excellence training sessions.
- Prepare departmental reports, budgets, and supply requisitions.
Requirements
Formal butler training certification (Guild of Professional English Butlers, Ivor Spencer, or equivalent) preferred. Minimum 5 years’ butler experience with at least 2 years in a management or Head Butler role. Experience in ultra-luxury hotels, private residences, or superyacht environments. Strong knowledge of wine, spirits, dining etiquette, and luxury lifestyle services.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Western Cape
The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.
Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.
Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.
The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.
Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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