Job Description
About the Role
The Customer Service Representative will provide high-quality support to national and international clients, handling inquiries related to domestic and cross-border shipments. The role ensures exceptional customer experience through timely communication, accurate information sharing, and effective coordination with internal and external stakeholders.
Key Responsibilities
- Handle inbound and outbound customer inquiries from national and international clients via phone, email, and chat
- Track domestic and international shipments and provide accurate status updates
- Resolve customer complaints related to deliveries, delays, customs, or service issues
- Communicate clearly with customers across different regions and time zones
- Maintain accurate records of all customer interactions in the CRM system
- Liaise with operations, dispatch, customs, and delivery teams to resolve issues
- Escalate complex or high-priority international cases to supervisors when required
Requirements
- Minimum of a high school diploma or equivalent
- 13 years of customer service experience
- Experience supporting international customers or working in logistics/courier services is an advantage
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to manage multiple cases across different regions and time zones
- Good computer literacy (CRM systems, email, MS Office)
- High attention to detail and accuracy
Qualifications
- None mentioned in the original job description.
Salary & Benefits
[Not specified in the original job description]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in South Africa
In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.
Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.
Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.
The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.
Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.
For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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