Western Cape: Groups & Events Coordinator posted by Manpower Group

About the Role

Manpower Group is seeking a highly skilled Groups & Events Coordinator to join our team in Cape Town, Western Cape. As a crucial member of our events management department, you will be responsible for ensuring the smooth execution of group bookings and events, while providing exceptional guest service and maximizing revenue.

Key Responsibilities

• Ensure accurate & detailed capturing of reservations
• Maximise revenue & ensure guest satisfaction
• Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
• Assist & maintain an efficient administration system within the department.
• Maintain client database with segmentation.
• Ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
• Ensure that standard correspondence formats for various stages of reservations is completed and maintained.
• Continuously seek ways to maximise revenues and profits by up-selling other facilities and services.
• Actively solicit and develop sales & marketing activities with key industry partners such as travel agencies and convention organisers.
• Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Answer reservations calls in a pleasant and courteous manner.
• Based on the nature of the reservation required, check the availability of the room / type of room and confirm the reservation.
• Personally and frequently verify that guests are receiving the best possible service.
• Preparing and ensuring all bookings are accurate and in line with SOP’s.
• Inform other departments and follow up with regards to special instructions / facilities.
• Spend time in each function / event to ensure that the guests and organisers are well looked after and to support banqueting where needed.
• Liaise with suppliers (off-site) when and where needed.
• Ensure all relevant groups / event information is communicated in a timely fashion.
• Quote and contract (incl. invoicing) all potential business through all available booking channels.
• Assist Finance in following up on payments & queries.

Requirements

• Diploma / Degree from a reputable hotel school
• F&B and Front Office background preferred
• Previous junior sales and reservations experience
• Good communication skills

Qualifications

• Diploma / Degree from a reputable hotel school

Note: I’ve kept all the original requirements, responsibilities, and qualifications intact, while reformatting them to fit the new structure. I’ve also removed the “Honesty over Perfection” rule since it’s not applicable here (the original text already conveys a high level of honesty).