Western Cape: Technician posted by Pro-Match Recruitment

Key Responsibilities

Technical Responsibilities

• Perform installations, servicing, repairs, and maintenance on industrial woodworking machinery and equipment.
• Conduct electrical and mechanical fault-finding and diagnostic assessments on complex machinery.
• Complete repairs and maintenance to ensure machinery operates at optimal performance levels.
• Assist with the assembly, testing, and commissioning of newly imported machinery and equipment.
• Perform repairs and maintenance on second-hand machinery received in-house.
• Maintain accurate service, maintenance, and repair records.
• Ensure all work is completed in accordance with health and safety regulations and company standards.

Customer Service & Administration

• Build and maintain professional relationships with clients.
• Respond effectively to customer enquiries, technical questions, and complaints.
• Manage outstanding technical quotations and customer commitments.
• Represent the company, its products, and suppliers in a professional, approachable, and service-driven manner.
• Identify opportunities to promote and sell machines, spare parts, and consumables.

Operational & Team Support

• Participate in team meetings and support company objectives.
• Assist with the training and development of fellow team members where possible.
• Attend trade exhibitions, conferences, and industry events.
• Assist with exhibition setup and breakdown activities.
• Maintain a neat and professional showroom environment.
• Ensure responsible use, care, and maintenance of company vehicles and assets.
• Participate in ongoing technical training and e-learning development programmes.
• Familiarise yourself with company procedures, policies, and documentation.

Minimum Requirements

Qualifications

• Qualified Electrician with a valid Trade Test (Red Seal Certification).

Experience

• Minimum of 3 years’ experience in a technical, maintenance, or service-related role.

Language Requirements

• Fully bilingual in Afrikaans and English.

Technical Skills

• Strong electrical fault-finding and troubleshooting abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.
• General IT literacy and experience working with CRM systems or related software.
• Valid Code B driver’s licence.

Highly Advantageous

• Previous experience within the woodworking machinery industry.
• Experience working with industrial machinery, manufacturing equipment, or production machinery.
• Knowledge of CNC machinery, woodworking equipment, or related machine technologies.
• Ability to read and interpret technical schematics, plans, and manuals.
• Strong understanding of electrical systems and controls.
• Mechanical background with hands-on experience working on machinery and equipment.
• Familiarity with PLC systems and automation.

Key Competencies

• Excellent client communication and relationship-building skills.
• Strong customer service orientation.
• Strong troubleshooting and analytical abilities.
• High attention to detail.
• Self-motivated and proactive.
• Ability to work independently and within a team environment.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Resilient, adaptable, and solution-oriented.
• Professional interpersonal and communication skills.
• Strong commitment to safety and quality standards.