Job Description
About the Role
The Trader Administrative Assistant role at Staff Focus involves providing administrative support to the trading team, ensuring seamless operations and effective communication with customers, carriers, and suppliers. This is an excellent opportunity for a detail-oriented and organized individual to join our team.
Key Responsibilities
- Coordinate invoicing and inventory control for all assigned loads
- Maintain contact with assigned customer accounts
- Data entry and management of all assigned customer orders and loads
- Manage assigned customer problems with load queries
- Maintain current and up-to-date daily and various customer/management reports
- Demonstrate regular attendance and timeliness in reporting to work
- Accounts receivables and problem resolution
- Capture and process transactions accurately on internal systems
- Troubleshoot and resolve issues related to trades, transactions, and logistics
- Liaise with customers to address queries and ensure smooth operations
- Monitor accounts receivable and payable to ensure timely processing
- Assist with ad hoc and special projects as required
- Prepare and maintain reports for the trading desk
- Ensure effective operation and maintenance of business system applications
- Sales and accounting support as assigned
- Other general administrative duties as assigned
- Reconciliations of debtors and creditors
- Truck check ins and contract specifications
- Loading and offloading instructions and arrangements
- Coordinate with carriers and suppliers and schedule accordingly
- Communications between customer and supplier
- Contract management
- Collecting weighbridge slips as assigned
- Updating sheets / Management
- Sending debtors statements, monitoring payments and overdue debtors follow-ups
- Monthly Nedbank Audits
- Debtors, Creditors and Carriers application follow-ups.
- POD’s as assigned
Requirements
- Qualification in Accounting / Administration and/or equivalent professional work experience in related field required
- Ability to work and interact well with others
- Strong Microsoft Office Excel skills preferred
- Ability to multi-task in a fast-paced environment
- 2+ years’ experience in a trading environment preferred, or 4+ years in a business environment
- Prior experience with accounts receivable or collections preferred
- Ability to work in a team environment
- Strong customer service commitment
- Ability to maintain confidential information
- Strong communication skills
- Excellent interpersonal skills
- Ability to work at a very detailed level
Qualifications
No specific qualifications mentioned.
Salary & Benefits
No salary information provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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