We are seeking a highly skilled SAP CRM Functional Consultant to join our team. The ideal candidate will be SAP Certified with a minimum of 4 years of relevant experience in SAP CRM implementation, configuration, and optimization. The role requires expertise in enhancing customer engagement and driving the design and functionality of current CRM systems.
Responsibilities and Duties
Implement, configure, and optimise SAP CRM solutions to enhance customer engagement and service processes.
Drive the design and functionality of current CRM systems, ensuring seamless integration with business requirements.
Work closely with stakeholders to gather requirements and translate them into SAP CRM functional solutions.
Conduct system analysis, troubleshoot issues, and recommend improvements to optimise system performance.
Configure and support various SAP CRM components, including Sales, Service, and Marketing modules.
Collaborate with technical teams to define system integrations and enhancements.
Provide end-user training and support to ensure successful adoption of SAP CRM functionalities.
Maintain up-to-date documentation on system configurations, business processes, and user manuals.
Desired Experience & Qualification
SAP Certified in SAP CRM.
Minimum 4 years of relevant experience in SAP CRM implementation and support.
Strong expertise in SAP CRM Sales, Service, and Marketing modules.
Hands-on experience in system configuration, business process mapping, and troubleshooting.
Ability to analyse business requirements and translate them into effective SAP CRM solutions.
Experience with SAP integration with other SAP and non-SAP systems.
Strong communication, problem-solving, and stakeholder management skills.
Knowledge of SAP Fiori and SAP S/4HANA is a plus.
Preferred Qualifications:
Experience in Agile methodologies for SAP project implementations.
Familiarity with middleware tools for SAP CRM integration.
Prior experience in customer service process enhancements using SAP CRM.