Job Summary: The Office Automation Print Service Mid Management Supervisor oversees the day-to-day operations of the print services department within the office automation framework. This role involves managing a team responsible for providing efficient and high-quality print and document services, ensuring optimal utilization of print resources, and implementing strategies to enhance productivity.

Key Responsibilities:

1. Team Leadership:
   • Supervise, lead, and motivate a team of print service professionals.
   • Provide guidance, training, and support to team members to enhance their skills and performance.
   • Foster a positive work environment that encourages collaboration and continuous improvement.
2. Print Service Management:
   • Oversee the planning, execution, and monitoring of print service operations.
   • Develop and implement standard operating procedures for efficient print service delivery.
   • Ensure compliance with industry standards and company policies.
3. Resource Management:
   • Manage print resources, including printers, copiers, and related equipment, to ensure optimal functionality.
   • Monitor and control print supply inventory, ordering supplies as needed to maintain smooth operations.
   • Collaborate with procurement to evaluate and select vendors for print-related services.
4. Quality Assurance:
   • Establish and enforce quality control measures to ensure the accuracy and consistency of printed materials.
   • Conduct regular quality checks on printed documents to identify and address any issues promptly.
   • Implement continuous improvement initiatives to enhance the overall quality of print services.
5. Technology Integration:
   • Stay abreast of advancements in print and document management technologies.
   • Evaluate and implement new technologies to improve efficiency and reduce costs.
   • Collaborate with IT teams to integrate print services into the overall office automation infrastructure.
6. Client Communication:
   • Interact with internal departments and external clients to understand their print service needs.
   • Establish and maintain effective communication channels to address client inquiries and resolve issues.
   • Collaborate with stakeholders to implement customized print solutions based on specific requirements.
7. Budget Oversight:
   • Assist in the development of the department budget, considering equipment maintenance, supplies, and staffing needs.
   • Monitor expenditures to ensure adherence to the budget and implement cost-saving measures when possible.
8. Reporting and Analysis:
   • Generate regular reports on print service performance, including key metrics and KPIs.
   • Analyse data to identify trends, inefficiencies, and opportunities for improvement.

Qualifications:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Proven experience in print service management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with office automation systems and print technologies.
• Knowledge of industry standards and best practices.