Pretoria: Supervisor: Quality Assurance (Insurance) posted by AtripleA recruitment & temps

October 5, 2025 Jobs in Gauteng

AtripleA recruitment & temps

Gauteng

Other Insurance

Job Description

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training

Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1
• Recognised qualification recognised by FSB
• 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years’ Call centre Supervisory experience
• Experience in Category 1 (A,B,C)
• DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB

Safe & secure application process

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Quantify your achievements on your CV using numbers and percentages where possible.

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Follow their instructions carefully.

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Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

Tagged AtripleA recruitment & temps, Other Insurance

Pretoria: Supervisor: Quality Assurance (Insurance) posted by AtripleA recruitment & temps

October 5, 2025 Jobs in Gauteng

AtripleA recruitment & temps

Gauteng

Other Insurance

Job Description

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training

Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1 (advantage)
• Recognised qualification recognised by FSB
• 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years’ Call centre Supervisory experience

Safe & secure application process

Explore More Opportunities

Jobs in Pretoria

Jobs in Gauteng

Other Insurance Jobs

AtripleA recruitment & temps Jobs

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Job Seeker Tip

Use the STAR method (Situation, Task, Action, Result) when answering behavioral interview questions.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

Tagged AtripleA recruitment & temps, Other Insurance

Pretoria: Supervisor: Quality Assurance (Insurance) posted by AtripleA recruitment & temps

October 5, 2025 Jobs in Gauteng

AtripleA recruitment & temps

Gauteng

Other Insurance

Job Description

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training

Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1 (advantage)
• Recognised qualification recognised by FSB
• 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years’ Call centre Supervisory experience

Safe & secure application process

Explore More Opportunities

Jobs in Pretoria

Jobs in Gauteng

Other Insurance Jobs

AtripleA recruitment & temps Jobs

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Job Seeker Tip

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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Centurion: Receptionist/Telesales posted by Creative Leadership Solutions

Jobs in Centurion October 10, 2025

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Industrial Engineering West Coast Personnel

Role Overview:IPEX Machinery seeks a skilled Service Technician to provide on-site technical support, maintenance, and repairs for our range of…

Browse Employers

Job Alerts

Share this to someone who needs a job:

Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in South Africa

Tagged AtripleA recruitment & temps, Other Insurance