Job Description
- Minimum 2 years’ experience as a Receptionist with experience in answering switchboard, attending to visitors in the reception area, assisting with resolving telephone and/or IT problems, place orders for consumables, tracking stock levels, basic reconciling of monthly accounts.
- Very good knowledge and experience in working with MS Excel and other MS Office tools.
- Very good organisational skills and able to work on their own and take initiative to get things done.
Duties
- Responsible for proficiently and courteously answering all external calls through the switchboard and transferring them to the respective person.
- Receive visitors in the reception area offering them coffee / tea / water while they wait, ensuring that the Visitor Safety Induction is carried out and that Visitor Card and, if necessary, the required PPE is given. Inform the necessary employees of the visitors in reception
- Ensure staff are duly notified of any telephone and/or IT problems which may affect their work, e.g. internet or telephone system is down, etc.
- Liaise with the IT Consultant and assist in sorting and managing IT consumables stock.
- Place orders with Buyer/Acc Controller in the absence of the Consumable Stores Controller.
- Maintain the stationary cupboard and ensure that it is always sufficiently stocked by processing all stationary orders timeously and as required.
- Liaise with the Accounts Manager regarding any groceries which may be needed, ensuring that regular movement / use of groceries is documented.
- Receive and process petrol slips from Sasol, reconciling the account monthly and advise Accounts, General Manager & HR Manager accordingly.
- Where required, assist with the scanning of documents for electronic archiving.
- Assist with the organisation, ordering, etc. of refreshments for visitors when required
- Assist the HR/SHE Manager and Operations Manager with administrative work when required (e.g. typing; obtaining quotes; etc.)
- Assist with the annual stock take.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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