Job Description
Key Responsibilities:
- Rehabilitate arrear customers by collecting outstanding instalment and arrears.
- Achieve monthly collection targets
- Advise of default consequences and optimal management of debt
- Negotiate monthly instalments and payment plans
- Verify & update customer information
- Ensure minimum daily productivity requirements met ito number of customers contacted
- Ensure PTPs followed up on diary date & PTP reminders
- Follow up on broken PTPs
- Escalate customer queries and complaints timeously
- Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.
Key Requirements:
- Grade 12 / Matric or equivalent
- Minimum of 2 years experience within the Collections / Recovery industry in a Contact Centre environment
- Dialler experience
- Proven track record in problem solving whilst constructively managing conflict and disputes
- Effective communication skills (verbal and written)
- Clear credit and criminal record.
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette Benefits
About Other Retail Jobs in Western Cape
In the Western Cape, the retail industry is a significant sector, employing thousands of people and contributing substantially to the regional economy. Typically, roles within this field involve supporting sales teams, managing store operations, and providing exceptional customer experiences. Generally, these positions require a combination of business acumen, communication skills, and flexibility.
When it comes to salary expectations for retail positions in Western Cape, it’s difficult to pinpoint exact figures due to the variability in factors such as experience, company size, and industry sector. However, broadly speaking, salaries for entry-level retail roles can range from around R20 000 to R40 000 per annum, while more senior or specialist roles may command salaries between R60 000 to R120 000 per annum. Experience, qualifications, and specific job requirements often influence actual salary ranges.
Common skills required for retail positions include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, basic knowledge of point-of-sale systems and inventory management, as well as the capacity to adapt to changing sales trends and customer needs. Retail managers may also need to possess strong leadership and analytical skills, while those in more technical roles might require expertise in areas such as supply chain management or data analysis.
The retail industry is a diverse sector, employing professionals in various types of stores, from high-street retailers to specialist boutiques. Financial services sector companies often have large retail operations, while technology industries frequently incorporate e-commerce and digital sales platforms into their retail strategies. Manufacturing companies may also have retail arms for direct sales or product demonstrations.
Career development opportunities exist throughout the retail industry, with many roles offering potential for promotion to senior management positions or specialized departments such as visual merchandising or customer service training. Typically, employees in this field can expect to gain valuable experience and develop new skills through ongoing training programs, which may include leadership development courses, sales strategies workshops, or technical skill-building sessions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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