Job Description
About the Role
We are seeking a highly experienced and skilled Assistant Lodge Manager to join our team in Paterson. As an integral part of our lodge operations, you will be responsible for ensuring exceptional guest satisfaction, managing daily service operations, and driving quality improvement initiatives.
Key Responsibilities
- Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests.
- Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required.
- Support the Lodge Manager in overseeing the daily service operations of the lodge team.
- Maintain, uphold, and enhance the lodges service standards across all departments.
- Assume responsibility for the effective supervision and management of lodge operations in the absence of the Lodge Manager.
- Coordinate departmental teams to ensure seamless and exceptional guest service delivery.
- Conduct targeted training and development initiatives to strengthen both technical and soft skills, in collaboration with the Lodge Manager.
- Achieve quality improvement objectives as defined by management.
- Develop, implement, and maintain lodge policies, procedures, and operational standards.
- Oversee cash handling procedures to ensure variances remain within acceptable limits.
- Manage stock control processes effectively and efficiently.
- Identify and implement cost-saving initiatives without compromising service quality.
- Ensure the upkeep and preventative maintenance of lodge equipment and facilities.
Requirements
- Degree or Diploma in Hotel Management or a related field.
- Minimum of 35 years experience in a five-star lodge or hotel environment in a role such as Assistant Lodge Manager, Duty Manager, or Guest Relations Manager.
- Valid drivers licence (essential).
Qualifications
- Completed degree or diploma in Hotel Management or a related field.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Makana
The hospitality industry in Makana is generally thriving, with many establishments seeking skilled professionals to join their teams. Typically, catering and hospitality roles require individuals who are adaptable, customer-focused, and able to work well under pressure. As a result, those looking to pursue careers in this field should be prepared to handle a fast-paced environment and demonstrate excellent communication skills.
Salary ranges for catering and hospitality positions can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may offer salary ranges of R20 000 to R30 000 per annum, while more senior positions or those in larger establishments may command salaries between R50 000 to R80 000 per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly.
Common skills required for catering and hospitality roles include food safety certification, excellent communication and customer service skills, ability to work well under pressure, and basic knowledge of food preparation and presentation. In some cases, experience in a related field, such as hospitality management or culinary arts, may be preferred. Additionally, proficiency in languages other than Afrikaans and English can be an asset in this industry.
The financial services sector, technology industry, manufacturing sector, and tourism sector are among the common industries that employ catering and hospitality professionals. These sectors often require staff who can provide high-quality service to clients or customers, manage cash transactions accurately, and maintain a clean and safe environment for patrons.
For those looking to advance their careers in this field, opportunities may arise through training programs, mentorship schemes, or on-the-job experience. Many establishments offer internal promotions or career development initiatives, allowing staff to progress to senior roles such as restaurant manager, events coordinator, or executive chef. With experience and the right skills, it’s possible to move into supervisory or management positions, overseeing teams of hospitality professionals or even starting one’s own establishment.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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