Grahamstown: Butler

About the Role

We are seeking a highly skilled and experienced Butler to join our team at a luxurious lodge in Grahamstown. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests, ensuring their every need is met with discretion and professionalism.

Key Responsibilities

• Professionally acknowledge, welcome, and greet guests with appropriate discretion, using correct forms of address.
• Escort guests to their accommodation and provide a comprehensive orientation of the guest room.
• Explain lodge services and facilities in detail, ensuring guests are fully informed of available offerings.
• Deliver highly personalised service with a strong sense of urgency, attention to detail, and dedication to guest satisfaction.
• Confirm guests’ beverage preferences prior to game drives and communicate requests to rangers accordingly.
• Curate unique dining experiences within the lodge grounds and coordinate guest celebrations in collaboration with the Lodge Manager.
• Maintain a consistently polite, professional, and gracious manner when interacting with guests.
• Anticipate guest needs and proactively respond to requests, liaising with relevant departments to ensure timely delivery of services.
• Follow up on all guest requests to ensure complete satisfaction.
• Engage guests confidently and appropriately in both formal and informal conversation, including discussions on current affairs.
• Serve guests in a calm, discreet, and courteous manner at all times.
• Provide prompt and efficient service while maintaining composure and professionalism.
• Regularly check in with guests to ensure satisfaction with food, beverages, and all services provided.
• Communicate guest allergies, preferences, likes, and dislikes accurately to relevant departments while maintaining confidentiality.
• Identify and report opportunities to enhance service delivery and quality standards.
• Maintain and update guest preference records in a confidential and professional manner.
• Conduct thorough pre-arrival inspections of guest rooms, amenities, and facilities to ensure readiness for arrival.
• Appropriately acknowledge and farewell departing guests with discretion and professionalism.

Requirements

• Grade 12 (Matric)
• Minimum of two (2) years’ experience in a similar role within a five-star hospitality environment, with a background in Food & Beverage and/or Housekeeping.

Qualifications

None specified

Salary & Benefits

Not mentioned