Port Elizabeth: Retail Store Manager

Retail Store Manager Role Summary: We are seeking an experienced and high-potential retail professional to join as a Store Manager. The successful candidate will be responsible for overseeing the full store operation, including sales performance, inventory management, shrinkage control, staff leadership, and customer service excellence. Duties include: Manage and support the full store operation to ensure optimal performance. Drive sales growth and achievement of store KPIs and targets. Oversee inventory management, stock control, and shrinkage prevention. Ensure compliance with operational standards, policies, and procedures. Champion exceptional customer service and improve customer satisfaction ratings. Monitor and control expenses to maximise profitability. Lead, coach, and develop team members for succession and career growth. Execute promotional and merchandising strategies effectively. Analyse performance data and implement corrective actions where required. Step into an acting regional leadership role when required. Key KPIs: Sales growth and turnover performance Expense and budget control Team development and succession planning Shrinkage and loss prevention Customer service and satisfaction ratings Minimum Requirements: Diploma or Advanced Certificate in Retail Management / BCom Degree / Retail Management Diploma / related Commercial qualification Minimum 5 years’ experience in retail store management or senior supervisory role. Experience managing full store operations including staff, stock, and financial performance. Systems & Technical Skills (Advantageous): Exposure to SAP, Unisolv, or Kronos systems. Computer literate (MS Office, POS systems). Strong numerical and analytical skills. Competencies & Skills: Strong business and commercial acumen. Proven leadership and people management capability. Results-driven with a focus on operational excellence. Excellent communication and interpersonal skills. Ability to work under pressure in a fast-paced retail environment. Problem-solving and decision-making ability. Organised, disciplined, and detail-oriented. Personal Attributes: Energetic, self-motivated, and professional. Passionate about retail and customer service. High integrity and reliability. Willingness to learn and grow into more senior leadership roles. Other Requirements: Clear criminal and credit record. Valid driver’s license and own reliable transport. Willingness to work retail hours (weekends, public holidays, shifts).