Job Description
About the Role
We are seeking an experienced IT Infrastructure Engineer to join our team in Johannesburg. As the primary point of contact for ITSM ticketing, you will be responsible for troubleshooting complex technical issues, analyzing logs and reporting, monitoring user systems, and ensuring that IT hardware resources and capacity planning are up-to-date.
Key Responsibilities
- Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues
- Analyze logs and report on system performance to users in scope
- Ensure IT Hardware resource and capacity planning
- Contribute to IT Infrastructure projects/major changes, including expressing user needs, planning implementation priorities, specifications, tender, supplier choice, and user acceptance testing
- Custodian of group norms and policies, ensuring compliance with company IT catalogue
- Manage IT Infrastructure related contracts and SLAs, reviewing suppliers’ contracts for company requirements and applying penalties for non-compliance
- Maintain and update documentation of procedures and configurations
- Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes, and QHSE
Requirements
- Degree in Information Technology or Computer Science
- ITIL foundations certification
- Strong knowledge in Microsoft Active Directory environment (added advantage)
- Strong knowledge in server hardware, operating systems (Windows/Linux), storage, and virtualization technologies
- Proficiency with networking (LAN, SD-WAN, VLANs, switches, firewalls, routing protocols)
- Knowledge and hands-on experience with Azure cloud platform (added advantage)
- Network/telecom certifications (Aruba and/or Cisco) appreciated
Qualifications
- Formal education/certifications not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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