Job Description
About the Role
The Head of Business Service Portfolio is a key leadership position responsible for driving IT Service Management (ITSM) strategy across multiple business service portfolios in Johannesburg. The successful candidate will be expected to lead and manage cross-functional teams, drive business-IT alignment, and ensure operational excellence.
Key Responsibilities
- Lead IT Service Management (ITSM) strategy and execution across multiple business service portfolios
- Oversee service portfolio management, ensuring prioritisation, governance, and value realisation of all technology-enabled initiatives
- Manage and optimise IT services for business, ensuring stability, availability, and continuous improvement
- Drive service delivery governance, ensuring delivery against scope, timelines, quality standards, and business outcomes
- Strengthen business-IT alignment by acting as the key interface between business leadership and technology teams
- Provide strong operational leadership across enterprise service delivery environments
- Lead delivery through cross-functional teams, driving collaboration across IT, business, risk, compliance, and external partners
- Oversee vendor and SLA management, ensuring accountability, performance, and service excellence
- Ensure adherence to governance, compliance, audit, and regulatory requirements
- Drive service performance reporting, risk management, and continuous service improvement initiatives
Requirements
- Bachelor’s Degree in Information Technology, Business Management, or related field (NQF Level 7 or higher)
- Proven experience in IT Services Management (non-negotiable)
- Strong background with hands-on technician/technical experience
- Programming experience or exposure
- Demonstrated experience managing IT services for business units
- Experience operating as a CIO support / second-in-command / senior IT leader
Qualifications
- Formal education/certifications not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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