Franschhoek: Assistant Hotel Manager

February 26, 2026 Jobs in Cape Winelands

Job Description

About the Role

We are seeking an experienced and reliable Assistant Hotel Manager to join our team in Franschhoek, Cape Town. The successful candidate will play a crucial role in enhancing operational efficiency and service quality, working closely with the Hotel Manager to deliver exceptional guest experiences.

Key Responsibilities

Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
Work with relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
Attend daily, weekly, and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
Have detailed knowledge of all Front Office, Housekeeping, and F&B procedures to ensure that constant guidance is provided.
Create an environment that fosters positive employee engagement and commitment to their roles.
Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
Enforce discipline where necessary according to the Code of Conduct.
Work with third-party suppliers to ensure excellent service to both the organization and the guests.
Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
Manage department rosters, attendance, and leave balances to control staffing costs.
Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
Regularly train on all SOPs and ensure that the team is up to date with all relevant procedures.
Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.

View Job Cape Town Region: Front Office Supervisor posted by Corecruitment

Requirements

Ability to confidently operate within a fast-paced and challenging environment. Effective complaint handling. Demonstrate exceptional team leadership and management skills Superior communication and interpersonal skills Financial acumen Personal and professional integrity of the highest standard.

Qualifications

Diploma in Hospitality Management or Tourism beneficial. Valid driver’s licence.

Salary & Benefits

Not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Stellenbosch

The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.

Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.

The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.

View Job South Africa: Head Of Marketing (Wine Estate) - Stellenbosch / Brackenfell posted by Phoenix Recruitment

Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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