Job Description
About the Role
We are seeking a highly skilled and experienced Reservations Consultant to join our Pretoria-based head office, managing high-end lodges and luxury wildlife experiences across South Africa. As a key member of our team, you will be responsible for ensuring exceptional customer service, maximizing occupancies, and driving business growth.
Key Responsibilities
- Creating and achieving a desired service level to both customers and lodge operations
- Maximizing occupancies by filling empty room gaps
- Liaising with guests to enhance their experience
- Accurately managing bookings from initial enquiry to booking confirmation and payment
- Receiving and giving feedback on telephonic, electronic and written enquiries
- Providing professional and presentable service at all times
- Being courteous at all times, even if the client appears to be in the wrong
- Regular communication with clients regarding reservations
- Timely follow-ups on all reservations
- Management of deposit payments and outstanding payments according to time schedule
- Assist with all properties in portfolio
- Taking of calls
Requirements
- Matric plus relevant Tourism qualification
- Any diploma or degree qualification will be advantageous
- 2-4 years experience in a similar role in hospitality industry
- Business administration experience
- Ability to work under pressure
- Good judgement
- Self-managed
- Energetic and driven
- Result orientated
- Innovative
- In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.)
- Efficient Computer skills
- Ability to travel when required
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Tshwane
In Tshwane, South Africa, the demand for administrative, clerical, and secretarial professionals is typically high across various industries. This field offers a stable and rewarding career path for individuals who enjoy working in support roles. Generally, these roles are essential to the smooth operation of businesses, governments, and institutions.
The salary range for admin, clerical, and secretarial positions in Tshwane can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Typically, entry-level positions may start around R20 000 – R30 000 per annum, while more senior roles can command salaries up to R60 000 – R100 000 or more. However, it’s essential to note that actual salaries may be higher or lower than these broad ranges, and individual circumstances can affect compensation.
Common skills required for admin, clerical, and secretarial roles include strong communication and interpersonal skills, attention to detail, organisational abilities, proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint), typing speed and accuracy, and basic computer literacy. Other desirable skills may include experience with HR management systems, knowledge of relevant laws and regulations, and the ability to work in a fast-paced environment.
These roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and public sector organisations. The demand for administrative support is particularly high in sectors that require efficient record-keeping, data management, and customer service.
For those interested in pursuing a career in admin, clerical, or secretarial roles, there are opportunities for career development and advancement. Typically, experience and additional training can lead to senior administrative positions, such as team leader or manager. Some individuals may also choose to specialise in areas like HR administration, office management, or project coordination.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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