Job Description
About the Role
We are seeking an experienced Restaurant Manager to join our upmarket full-service hotel in Port Elizabeth. The ideal candidate will be responsible for the complete oversight of daily operations, ensuring strict adherence to service standards, maximizing floor presence during peak service, and maintaining rigorous financial controls.
Key Responsibilities
- Service Leadership & Floor Presence
• Active Floor Management: Maintaining 100% visibility during peak lunch and dinner services to oversee the pace, flow, and table rotations.
• Quality Control: Ensuring every plate meets exact specifications regarding culinary standards, pairings, and presentation before it leaves the pass.
• Guest Relations: Managing high-profile patrons and international tourists, resolving all on-floor complaints immediately to protect the establishment’s reputation.
- Financial & Operational Accountability
• Cost Management: Implementing strict controls over food and beverage margins; monitoring portion control and reducing wastage.
• Revenue Generation: Driving “Average Spend per Head” through targeted upselling training for premium menu items and wine pairings.
• Stock Control: Overseeing high-frequency stock counts and managing a high-value cellar, ensuring accurate inventory and vintage rotation.
- Staff Performance & Training
• Skills Development: Running daily pre-shift briefings to communicate specials, targets, and service focus points.
• Performance Management: Monitoring FOH staff (waiters, runners, hosts) and initiating disciplinary action or retraining where standards are not met.
• Scheduling: Crafting staff rosters that balance labor cost-efficiency with the high-volume demands of the local tourism seasons.
- Brand & Compliance Maintenance
• Hygiene & Safety: Enforcing rigorous cleaning schedules to meet or exceed health inspections and safety regulations.
• Liquor Law Compliance: Ensuring all service adheres strictly to South African liquor licensing laws and local bylaws.
• Facility Oversight: Managing the physical state of the premises, including maintenance of kitchen hardware and front-of-house aesthetics.
Requirements
- Experience: 3–5 years in Senior Management within a high-volume, upscale or fine-dining environment.
- Technical Skills: Proficiency in industry-standard POS systems (e.g., Pilot, Micros, or Gaap) and advanced Excel.
- Wine Proficiency: Deep knowledge of Western Cape cultivars and professional wine service standards.
Qualifications
None specified
Salary & Benefits
Salary details not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Nelson Mandela Bay
The catering and hospitality industry in Nelson Mandela Bay is a thriving sector, offering a diverse range of career opportunities for those passionate about delivering exceptional customer experiences. Typically, this field is characterized by a dynamic job market, with many establishments seeking talented individuals to join their teams. Generally, the demand for skilled professionals in this sector remains strong, driven by the region’s growing tourism industry and increasing popularity among locals and international visitors alike.
In terms of salary expectations, catering and hospitality positions in Nelson Mandela Bay typically fall within broad ranges, depending on factors such as experience, company size, and industry sector. While it is difficult to pinpoint exact figures, a common range for entry-level roles can be expected to start around R2 000 – R4 000 per month, increasing to R5 000 – R8 000 per month or more for senior positions. However, it’s essential to note that these are broad estimates and actual salaries may vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles in Nelson Mandela Bay include excellent communication and interpersonal skills, attention to detail, and a passion for providing exceptional customer service. Typically, employers also look for candidates with experience in food preparation, presentation, and management, as well as the ability to work well under pressure and maintain a positive attitude during peak hours. Additionally, knowledge of health and safety regulations, inventory management, and financial management is often an asset.
The catering and hospitality industry in Nelson Mandela Bay is often dominated by various sectors, including tourism, finance, and manufacturing. Financial services sector establishments, technology industry hotels, and manufacturing sector venues are common employers of catering staff. The region’s diverse landscape also presents opportunities for outdoor events and weddings, which can be a significant source of employment for skilled event coordinators.
For those looking to advance their careers in the catering and hospitality industry, there are numerous opportunities for development and growth. Common career progression paths include moving into senior management roles, taking on training or mentorship programs, or specializing in specific areas such as food and beverage management or event planning. With dedication and hard work, it’s possible to build a successful and fulfilling career in this dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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