Job Description
About the Role
Our client is seeking a highly skilled Product Support Specialist to join their team, providing bespoke software solutions to clients in specialized operational environments. As a key member of the support team, you will work closely with internal teams and external clients to diagnose, resolve, and prevent issues, ensuring seamless customer success and system stability.
Key Responsibilities
- Supporting bespoke software products remotely, with on-site support when required
- Managing and administering SQL-rich environments (SQL Server / SQL Express)
- Logging, updating, escalating, and closing support tickets within agreed SLAs
- Liaising with clients and internal stakeholders to drive issues to resolution
- Supporting product installations, upgrades, releases, and deployments
- Performing ad-hoc software testing before updates are released
- Training clients on software usage when required
Requirements
- Minimum 2 years experience working with Microsoft SQL Server / SQL Express (administration, scripting, querying)
- Proven experience in IT support, help desk, or product support environments
- Solid understanding of ticketing systems, call lifecycle, and escalation processes (ITIL exposure beneficial)
- Strong communication skills, must be able to speak Afrikaans and English confidently
- Proficiency in Microsoft Office
- Comfortable working independently while collaborating with a broader technical team
Qualifications
- Relevant IT qualification or equivalent hands-on experience in information technology jobs
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
[quick_job_alert]
[jobseeker_tips]
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
[sa_latest_jobs count=”6″ columns=”2″]
Browse Employers
Job Alerts