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Cape Town Region: Call Center Agent: Scheduling (6 months FTC) x2 – Cape Town posted by PPC Recruitment

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Job Description

About the Role

Our client is seeking a Call Centre / Installation Support Agent to join their Installation Logistics Scheduling division in Cape Town for an 6-month Fixed-Term Contract (FTC). The successful candidate will be responsible for maintaining high customer service standards, resolving customer queries, and performing effectively in a fast-paced, high-pressure environment.

Key Responsibilities

  • Maintain high customer service standards
  • Resolve customer queries
  • Perform effectively in a fast-paced, high-pressure environment
  • Market Tracker to both existing and prospective clients
  • Establish, build and maintain relationships with partners
  • Contract administration, feedback and daily statistical reporting
  • Ensure Customer Service standards are maintained in a highly pressurized environment
  • Provide service within the region as well as other departments/regions/staff within Tracker
  • Meet/exceed targets
  • Data capturing
  • Follow up leads/queries
  • Scheduling fitments of Tracker units
  • Liaising with technicians regarding appointments
  • Rescheduling of appointments
  • Checking/Maintaining high Quality of schedules
  • Monitoring effective utilization of Tracker technicians
  • Outsourcing of work to Fitment centres
  • Maintain local and regional Scheduling Relationships
  • Management of potential cancellations
  • Taking ownership of all queries received and calls taken and assisting the client within our SLAs

Requirements

  • Matric with at least 1 -2 years Contact Centre experience
  • Bilingual (English and Afrikaans)
  • Computer literacy
  • Excellent typing and accurate data capturing skills
  • Excellent communication skills including excellent telephone manner
  • Analytical skills
  • Ability to work under pressure
  • Feel confident to have all calls voice recorded
  • Excellent time management
  • Work with time controls
  • High levels of self-discipline
  • Be able to work independently

Qualifications

  • None mentioned in the original job description.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Western Cape

The IT and computing industry is a thriving sector in Western Cape, with many opportunities available to those interested in pursuing a career in this field. Generally, the job market in this area tends to be competitive, with a high demand for skilled professionals who can meet the technological needs of various industries. Typically, these roles involve working on software development, system administration, and data analysis.

When it comes to salary expectations, it’s difficult to pinpoint exact figures due to varying factors such as experience, company size, and industry sector. However, broad ranges are possible. For example, entry-level positions in IT typically range from R300 000 to R500 000 per annum, while more senior roles can command salaries between R600 000 and R1 million or more, depending on the individual’s qualifications and experience. Experienced professionals can also expect to earn higher salaries, often above R1 million, especially if they are in high-demand positions.

Common skills required for IT roles include proficiency in programming languages such as Java, Python, and C++, as well as experience with software development methodologies like Agile and Scrum. Strong understanding of database management systems, cloud computing platforms, and data analysis tools is also highly valued. Additionally, excellent problem-solving skills, strong communication abilities, and a commitment to ongoing learning and professional development are essential for success in this field.

The IT industry is commonly found in various sectors, including the technology industry, financial services sector, manufacturing sector, and government institutions. These industries often require IT professionals to design, develop, and implement software solutions that meet their specific needs. In addition to traditional roles like software development, there are also opportunities for IT professionals to work in consulting, testing, and support.

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For those interested in advancing their careers, opportunities exist for professional growth and development. Many companies offer training programs, mentorship schemes, and networking events to help employees develop new skills and stay up-to-date with industry trends. With experience, individuals can move into leadership positions or start their own IT consulting businesses. Furthermore, certifications like CompTIA A+, Cisco CCNA, and Microsoft MCSA demonstrate a commitment to professional development and can enhance job prospects.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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