Job Description
About the Role
Kendrick Recruitment is urgently seeking an experienced Front Office Manager for a well-established hospitality operation in Limpopo. This role is responsible for ensuring seamless guest experiences, efficient front office performance, strong team leadership, and revenue optimisation across reservations and occupancy planning.
Key Responsibilities
- Manage check-in and check-out processes to ensure a professional and seamless guest journey
- Handle guest enquiries, requests, and complaints promptly and confidently
- Oversee reservations, room allocations, guest registration, and cross-department coordination
- Act as Duty Manager when required
- Lead and support front office staff, including rostering and workflow planning
- Conduct weekly meetings, training, coaching, and development
- Manage disciplinary processes and oversee payroll administration for the department
- Prepare daily revenue reports and monitor financial movements
- Balance and reconcile cash, submit weekly invoices, and complete monthly card reconciliations
- Manage departmental budgets and ensure procurement aligns with approved budgets
- Monitor direct rental trends and manage forecasting, pricing, and specials to achieve targets
- Maintain understanding of rate structures and online booking platforms
- Drive occupancy optimisation through effective reservations oversight
Requirements
- Proven experience in front office management within a lodge, hotel, or timeshare environment
- Strong leadership presence with experience managing and developing teams
- Exceptional guest service skills with the ability to handle complaints and complex situations professionally
- Solid financial and administrative skills, including cash handling, reporting, and reconciliations
- Strong knowledge of reservations systems and online booking platforms; CIMSO Innkeeper PMS experience advantageous
- Proficient in Microsoft Office / Microsoft 365, especially Excel; familiarity with WhatsApp Business advantageous
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary: DOE | Live-in Position (Single Flatlet)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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