Menu Close

South Africa: Senior Inbound Consultant (Inbound Dmc) – Kloof, Durban posted by Phoenix Recruitment

Advertisement



Job Description

About the Role

We are seeking an experienced Senior Inbound Consultant to join our Premier Inbound DMC based in Kloof, Durban. The ideal candidate will have a deep understanding of the luxury safari industry in South Africa and Africa, with extensive knowledge of 5-star properties in these regions, including Seychelles and Mozambique.

Key Responsibilities

  • Assume responsibility for all aspects of the reservations process from taking a client’s initial request to sending out their final travel documents.
  • Quote, book, invoice, check payment has been received, request payment has been made, and prepare, check, and send out final documentation.
  • Offer two or three suggested itineraries and clearly explain the thought process behind each one.
  • Check booking details to ensure zero errors have been loaded in Tourplan.
  • Follow up on provisional bookings and confirm or release them prior to being chased by suppliers.
  • Action and acknowledge special requests with suppliers.
  • Send out deposit invoices timeously, check a deposit has been received, and forward to the supplier if necessary.
  • Assist the Accounts Department with rate, invoice, and credit note queries.
  • Check quotes and bookings for accuracy.
  • Advise on child and cancellation policies.
  • Contact clients at least once during their time on the ground.
  • Serve as the emergency contact person for clients whilst they are traveling.

Requirements

  • Matric certificate
  • Tertiary certificate in Travel & Tourism / Hospitality
  • At least 4-5 years’ experience in the Inbound Travel market
  • Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
  • In-depth knowledge of South Africa & Africa, including Mozambique, Mauritius, and Seychelles.
  • Personal or educational travel experience.
  • Computer Literate (Microsoft Office: Outlook, Teams, Excel, and Word).
  • Working knowledge of TourPlan or similar booking/operating system.
View Job  Limpopo: Accountant: Cost Management - VKB Milling, Mokopane posted by VKB Group

Qualifications

None specified

Salary & Benefits

Not mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel / tourism Jobs in ZA

The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.

Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.

Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.

The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.

View Job  Johannesburg: Telesales Agent posted by DB Recruitment

Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in South Africa, ZA


Job Seeker Tip

Dress professionally for interviews, even if the company has a casual dress code.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  South Africa: Junior Journey Specialist (Inbound Dmc) - Cape Town (Hybrid) posted by Phoenix Recruitment

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Cape Town City Centre: Administrator

Jobs in Cape Peninsula March 4, 2026
Accounting Finance

Our client, a reputable Bookkeeping Firm is seeking an Administrator to ensure bookkeeping operations run smoothly. Part of your KPIs…

View Job

Sandton: Call Centre Agent (Customer Service)

Jobs in Central Johannesburg March 4, 2026
Customer service support

We are seeking a dedicated Call Centre Agent to join our team. As a Call Centre Agent, you will be…

View Job

Cape Town City Centre: French International Call Centre Agent posted by Merchants SA Pty Ltd

Jobs in Cape Peninsula March 4, 2026
Customer service Merchants SA Pty Ltd support

About Us: Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering…

View Job

Cape Town City Centre: UC Engineer (Contract)

Jobs in Cape Peninsula March 4, 2026
Computing IT Software

Purpose of the Role The UC Engineer will be responsible for the design, documentation, planning, development, maintenance planning, and implementation...

View Job

Johannesburg: Financial Accountant

Jobs in Central Johannesburg March 4, 2026
Accounting Finance

This dynamic group is a significant player in the South African supply chain and logistics sector. Their operations span warehousing,…

View Job

Johannesburg: Sales Representative

Jobs in Central Johannesburg March 4, 2026
Sales

Matric Minimum 4 years external sales experience Must have valid drivers license Company vehicle neg Requirements: Selling and marketing warehouse…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in South Africa, Jobs in ZA

More Jobs in Your Area