East London: Junior IT Technician (East London Onsite)

About the Role

We are seeking a highly skilled Junior IT Technician to join our dynamic team based in East London. As the next point of contact for staff, you will ensure that all employee devices and software are functioning optimally, while maintaining careful record-keeping and regular reporting to prevent work delays.

Key Responsibilities

• Maintain all desktop computers and laptops in peak working condition.
• Manage the full Windows OS upgrade cycle, including administration, maintenance, and security patches.
• Deploy and manage ESET AV Agents across all devices, ensuring active registration via ERA.
• Execute installations for the latest Microsoft Office versions and manage all local and network printer configurations.
• Facilitate end-to-end technical onboarding, including user account setups, software provisioning, and biometric enrolment for time and attendance.
• Manage technical offboarding by terminating access to all systems and removing fingerprint credentials from access control units.
• Administer Microsoft license allocations including Office 365 and CRM.
• Proactively monitor Firewall and Website Security logs to identify anomalies.
• Provide first-line support for VPN connectivity and remote desktop troubleshooting.
• Oversee the allocation and basic troubleshooting of 4G SIM cards and routers.
• Manage basic Wi-Fi and Ethernet connectivity for all end-users.

Requirements

• Minimum A and N Certification with at least 1 year in an IT Support role.
• Demonstrable competencies in administration of Microsoft Products and Services.
• Competency in navigating Microsoft Windows Desktop OS and its administration and maintenance.
• Ability to use Remote Desktop tools for troubleshooting.
• Proficient in Excel as well as other Microsoft Office applications.

Qualifications

• Minimum A and N Certification (Formal education/certification).

Note: As there is no formal education mentioned, I have skipped this section entirely.