Job Description
About the Role
The purpose of this role is to provide reliable and efficient IT support to end-users by delivering first- and second-line technical assistance, maintaining desktop systems and network infrastructure, and ensuring the availability, security, and performance of IT assets.
Key Responsibilities
- Provide first- and second-line technical support for desktops, laptops, printers, mobile devices, and peripherals (in-person, remote, and telephonic support).
- Install, configure, and maintain operating systems (Windows 10/11, macOS) and standard enterprise applications (e.g., Microsoft Office Suite, Adobe, company-specific software).
- Troubleshoot and resolve hardware and software issues for all end-users.
- Manage user accounts, passwords, and permissions within environments such as Microsoft 365 and Active Directory.
- Respond to and prioritize IT support requests, ensuring timely and efficient resolution using a ticketing system (e.g., Freshdesk).
- Set up new workstations, including hardware/software configuration, and ensure compliance with IT policies.
- Perform routine maintenance, updates, and patching on end-user devices and IT infrastructure, including updating software and firmware.
- Conduct training for employees on new technologies and IT best practices.
Requirements
- Personal Attributes:
- IT-related qualification or certification is essential (e.g., CompTIA A, CompTIA Network+).
- Certifications such as MCSE/MCSA, CCNA are a distinct advantage.
- Valid driver’s license
- Minimum 1–3 years’ experience in IT support, help desk, or technical troubleshooting, preferably in a corporate or enterprise setting.
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- Salary range not specified.
Note: The original job description did not provide specific salary information.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Nelson Mandela Bay
The IT and computing industry is a growing sector in Nelson Mandela Bay, with many companies seeking skilled professionals to fill various roles. Typically, job seekers in this field can expect a high demand for talent, particularly in areas such as software development, data analytics, and cybersecurity. Generally, these professionals are in high demand across various industries.
Salary expectations for IT and computing professionals in Nelson Mandela Bay are often on the higher side, but can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within a salary range of R400 000 to R600 000 per annum, while senior roles can command salaries ranging from R1 200 000 to R2 500 000 or more, per annum. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly depending on the specific employer and industry.
Common skills required for IT and computing roles in Nelson Mandela Bay include proficiency in programming languages such as Java, Python, and C++, as well as experience with database management systems like MySQL and MongoDB. Typically, strong analytical and problem-solving skills are also highly valued, as are excellent communication and teamwork abilities. Additionally, knowledge of cloud computing platforms like AWS and Azure is often desirable. In terms of industry sectors, common employers include the financial services sector, technology industry, manufacturing sector, and public sector organisations.
Career development opportunities for IT and computing professionals in Nelson Mandela Bay are numerous. Typically, career progression paths may involve moving from entry-level positions to senior roles within a company, or pursuing further education and training to specialise in a particular area. Many companies also offer opportunities for professional development through training programmes, mentorship schemes, and networking events.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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