Cape Town City Centre: Merchandise Coordinator

About the Role

The Merchandise Coordinator plays a crucial role in ensuring seamless production and order fulfillment for our clients. This position requires excellent communication, organizational, and problem-solving skills to manage multiple stakeholders and workflows.

Key Responsibilities

• Communicate buyer projection maps (monthly and seasonal) to suppliers to ensure production readiness for upcoming orders.
• Coordinate with factories to initiate development and proactively track lab dips, fit samples, and related submissions pending receipt of customer purchase orders.
• Obtain and manage official order documentation from buyers once pricing has been confirmed.
• Download, print, and verify purchase orders to ensure accuracy of delivery dates, pricing, and colour specifications.
• Issue weekly “on order” confirmations to suppliers for all orders raised.
• Provide factories with packing instructions and sealed approvals within required timelines.
• Distribute customer order copies to factories, including required wholesale pricing blocks where applicable.
• Load approved costings into the sync system.
• Raise factory indents once briefs, order details, and costings have been fully captured in the system.
• Record and track all development submissions (fit samples, lab dips, strike-offs, PPS and BPS) within Sync.
• Facilitate workflow handover of submissions to Design for review and Quality Assurance for processing.
• Submit development samples and approvals to buyers and actively follow up for feedback.
• Communicate buyer approvals and technical feedback to factories promptly.
• Coordinate re-submissions with suppliers when approvals are not granted.
• Manage ongoing correspondence with factories regarding design, style, packing, and barcode requirements.
• Respond to daily operational queries from factories, shipping teams, buyers, and planners.
• Monitor production progress for all deliveries due within the current week and the following week.
• Maintain and update target tracking reports weekly in collaboration with the Merchandiser.
• Support production status management (MST) across all active orders.
• Ensure swing tag and print ticket requirements are communicated to factories for execution.
• Manage frequent order amendments and ensure all stakeholders are informed of updates.

Requirements

• Excellent communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail and accuracy.
• Proficient in using software applications such as Sync or similar systems.
• Ability to build and maintain relationships with suppliers and internal stakeholders.
• Basic knowledge of production processes and manufacturing requirements.

Qualifications

• Formal education/certifications not specified.